- UID
- 1529053
- 在线时间
- 小时
- 注册时间
- 2022-10-6
- 最后登录
- 1970-1-1
- 主题
- 帖子
- 性别
- 保密
|
Main Idea: introduce the develop of software industry - importance of service
中文回忆:以前免费,IBM开始收费了。因为收费之后又不行了,其实软件是capital goods,因为早期开发很贵啊,所以不得不发展出了前后左右来和客户建立长期联系。
P1: IBM - turning point
Others: ok viable
IBM: unbundling
以前买电脑赠软件,那软件公司多难呐?IBM开始尝试骚操作了,就是分开收费。
P2: service becomes important
At first, recorded-music - illusion - capital goods - 参考计算机公司.
Critical: exploitation of scale, ... ... . Most important: exploitation of scale. why? because sales volume important - so how? - develop sales operations - mission critical so reliability paramount. ...
Finally, support needed to establish long-term relationship ...
Pioneers had not initially planned, service became unexpected sources of income.
|
|