大家收到CASE ID后不要守株待兔，要每天发邮件去催才行，并且催促也要有技巧，不然ETS根本不理你。我是发这样的邮件催的（发这样的邮件确实会导致人品有点下降）：
ETS硬逼我做有损人品的事也没办法，除了I will kill myself有点夸张外，我所说的都是实情。大家可以参考一下，最好今天发一个这样有震撼力的邮件过去，说不定今天晚上就可以收到调查结果了，不然马上到周末了，不知道要等到什么猴年马月才会处理自己的CASE。
听力或阅读得个位数的 gters 赶快向ETS complain啊，可以立案的小弟两次与
IBT交火分数如下（水平确实比较差）：
| Test | Test Date | Reading | Listening | Speaking | Writing | Total |
| TELXML | October 21, 2007 | 20 | 19 | 14 | 22 | 75 |
| Test | Test Date | Reading | Listening | Speaking | Writing | Total |
| TELXML | November 2, 2007 | 25 | 7 | 15 | 27 | 74 |
欢迎有同样遭遇的难友来讨论
qq 120743770
为了方便大家了解投诉ETS的最新进展，我把一些重要的信息加到
前面来(11月22日14：44 编辑）：
昨晚（应该是今天凌晨2：00左右）我打了一个电话，发了两个电邮，都收到回信。
第一封电邮，我说明了我的情况，然后叫ETS帮我复查听力部分，他们也叫我联系NEEA解决。然后我就打了电话去，大汗，由于口语和听力太烂，跟金发MM说不清楚，不过她老以为我要复议的是口语和作文，最后终于明白我是对听力判分不满，她知道我口头表达不行，就要我用EMail 或传真发个complain给ETS。
所以我又写了第二个电邮，强调我的email是complain（投诉）而不是咨询，结果他们马上又回了一封说已经为我的投诉立了案，还给了个case ID,会有人处理。
综上所述：大家可以打电话或发电邮去
电话：001-609-771-7100
电邮：
toefl@ets.org（最好在线发，这样可以把自己的信息（如ETS注册号，出身年月）等也发过去，在线电邮地址：
http://www.ets.org/portal/site/ets/menuitem.1488512ecfd5b8849a77b13bc3921509/?vgnextoid=e7972d3631df4010VgnVCM10000022f95190RCRD&vgnextchannel=bac9d898c84f4010VgnVCM10000022f95190RCRD一定要表明自己要投诉（complain),强调有无数无数的人跟自己的情况一定，这样他们就会重视，就会很快处理我的的投诉，说不定会有不错的结果。大家一定要试一试啊。发个电邮很快的。我把我发的两个电邮和他们回的贴出来，大家可以参考一下。
与ETS的电邮往来与ETS的电邮往来（仅供参考，个人信息已经删去，请见谅）
这是ETS的第二个回信（后面是它引用的前一次通信的记录）：
Thank you for contacting the TOEFL Program
Dear 我的姓 ,
Regarding your inquiry:
We have forwarded your inquiry to the appropriate area for a response.
Please allow sufficient time for a representative to respond. Your
Case ID 4296058.
TRACKING NUMBER: A00006278326-00024301329
以下是我的第二封去信：
Dear sir or madam:
Thank you for your reply.
Maybe you have misunderstood me. In my Email, I want to complain for
what have happened to me and many other test taters from mainland
China. I have made many calles to NEEA, but they saied we must contact you
directly.
As far as I know, there are many test takers who got an unbelievable
low listening score though they think they did very well in the
listening section as well as the other three sections . So we think there is
something wrong with the test system.
lease check my score in the listening part to find out the problem
of the score system.
Thanks and regards.
以下是它的第一个回信
Dear 我的姓,
Thank you for contacting the TOEFL Program.
Regarding your inquiry
All inquiries concerning registration for test centers in the People's
Republic of China should be directed to our representative, the
National Education Examinations Authority (NEEA). See the NEEA Web site at
www.neea.edu.cn.You may contact the representative by telephone at 8610-8252-0176 or
send a written inquiry to:
Overseas Testing Division
National Education Examinations Authority
Li Ye Building, Tsinghua Science Park
Haidian District, Beijing, 100084
People's Republic of China
For current information on the TOEFL and TSE programs, please visit the
ETS website at
www.ets.org/toefl or
www.ets.org/tse.We appreciate the opportunity to assist you. If you have additional
questions, please contact TOEFL Customer Service at 1-877-863-3546 or
1-609-771-7100, or visit the Web site at
www.toefl.org. If you contact us
via e-mail, please include all previous correspondence or a summary of
information regarding your inquiry.
ETS is committed to improving your customer service experience. Please
take a moment and complete a short Customer Service Survey at
http://surveys1013.websurveyor.n ... tm?WSB36=TOEFL/TSE.Thank you in advance for your participation.
From: 我的邮箱地址Sent: 21 Nov 07 06:15:54
Below is the result of your feedback form. It was submitted by
(我的邮箱地址) on Wednesday, November 21, 2007 at 06:15:44
message:
以下是我的第一封去信
Dear sir or madam:
Thank you for notice.
I am a test taker of TOEFL from mainland China, and I took the TOEFL
IBT exam on November 2nd this year for the second time. Surprisingly, I
got only 7 points in the listening part, while in the first toefl exam I
took on Oct 21st I got 19 points in listening part. Moreover I think I
did better in the second time. So, I think maybe there is something
wrong with the score system. Could you check the score in the listening
part for me?
Addition to that, as far as I know, there are so many test takers
around me who got an unbelievable low listening score that maybe resulted
from the problem of test system, that this situation must be noticed by
you.
As for me, I am applying the Mphil program which
will be started on January 1st 2008 and the school asks me to supply
the offical score report before December 1st 2007. So, could you check
the score for me as soon as possibe. It is really an important study
opportunity for me, and I can't lose it. Please help me!
Thanks and regards.
如果用在线电邮的话，它会主动要你填写下面的信息的：
name_first: 我的姓
name_last: 我的名
country: China
tdate: 11/02/07
sex: Male
最新消息：ETS确实可以reevaluate听力分数（11月23日21：45更新）
我刚得知有一个难友在ETS立案调查后收到了调查结果，内容如下：
DearXXX:
We have received your email regarding the iBT TOEFL exam you had taken on September 14, 2007. There are numerous versions of the TOEFL exam with many levels of difficulty. However, due to the nature of your inquiry, two ETS specialists carefully reviewed the Listening section of your exam. There were no technical issues with your exam. The scoring was reevaluated and the score for the Listening section is correct. If you have any further questions, please contact us. TOEFL Services TRACKING NUMBER: A00006171361-00023937170
这位难友的听力有十几分，所以我怀疑是不是他真的运气背，该做对的都不小心错了。而且ETS就给一个简单调查结果，难以服众，可能还是因为发邮件complain要求他们调查的人太少，没有引起他们重视。
我又发了个邮件过去，内容主要是：如果他们打算发一个与那位难友收到的回信类似的邮件给我，让为我的分数正常的话，请他们务必给出下列信息：我错了多少个题，哪些题答错了，我是否有哪些题没答，如果有的话有多少个，是哪些？
不给出这些信息我有理由怀疑ETS根本没有批改客观部分就胡乱给了个分数，而且接到投诉后又不调查却谎称经过调查发现你的分数正常，就是这么一点。
最后再威胁一下，如果不给出这些 specific details 就上法院起诉他们。（这不是危言耸听，确实有很多难友联合请了一个律师准备起诉ETS）。
大家觉得怎么样？
各位难友，赶快行动起来吧，目前来看，还是有成功的可能的，至少我们要试一下，才无怨无悔啊！建议每位对自己听力或阅读成绩有疑问的难友都发一个投诉邮件或电话，这样才会给你立案，我发的邮件只给我自己立了案，即使我投诉成功了也只能改我自己的分，所以大家都来投诉啊。
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发表于 2007-11-21 11:26:00
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