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听力阅读得个位数的快向ETS complain 可立案复查,复查结果已经出来

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21#
发表于 2007-11-22 08:43:00 | 只看该作者
我也再顶一个,楼主的邮件还没收到回信吧?
22#
发表于 2007-11-22 09:42:00 | 只看该作者

我也发过邮件问过ets,关于听力各位数的,他们推辞让联系neea

23#
发表于 2007-11-22 12:23:00 | 只看该作者

22楼,你确定是给ETS发的让你联系NEEA?

我当时给NEEA打电话问这件事,他们让联系ETS呢!

24#
 楼主| 发表于 2007-11-22 13:17:00 | 只看该作者

感谢各位难友支持,现在公布最新进展:

昨晚我打了一个电话,发了两个电邮,都收到回信。

第一封电邮,我说明了我的情况,然后叫ETS帮我复查听力部分,他们也叫我联系NEEA解决。然后我就打了电话去,大汗,由于口语和听力太烂,跟金发MM说不清楚,不过她老以为我要复议的是口语和作文,最后终于明白我是对听力判分不满,她知道我口头表达不行,就要我用EMail 或传真发个complain给ETS。

所以我又写了第二个电邮,强调我的email是complain(投诉)而不是咨询,结果他们又回了一封说已经为我的投诉立了案,还给了个case ID,会有人处理。

综上所述:大家可以打电话或发电邮去

电话:001-609-771-7100

电邮:toefl@ets.org(最好在线发,这样可以把自己的信息(如ETS注册号,出身年月)等也发过去,在线电邮地址:http://www.ets.org/portal/site/ets/menuitem.1488512ecfd5b8849a77b13bc3921509/?vgnextoid=e7972d3631df4010VgnVCM10000022f95190RCRD&vgnextchannel=bac9d898c84f4010VgnVCM10000022f95190RCRD

一定要表明自己要投诉(complain),强调有无数无数的人跟自己的情况一定,这样他们就会重视,就会很快处理我的的投诉,说不定会有不错的结果。大家一定要试一试啊。发个电邮很快的。我把我发的两个电邮和他们回的贴出来,大家可以参考一下。

25#
发表于 2007-11-22 13:20:00 | 只看该作者
强烈支持
26#
 楼主| 发表于 2007-11-22 13:25:00 | 只看该作者

与ETS的电邮往来(仅供参考,个人信息已经删去,请见谅)

这是ETS的第二个回信(后面是它引用的前一次通信的记录):
Thank you for contacting the TOEFL Program

Dear 我的姓 ,

Regarding your inquiry:

We have forwarded your inquiry to the appropriate area for a response.
Please allow sufficient time for a representative to respond.  Your
Case ID  4296058.
  

We appreciate the opportunity to assist you. If you have additional
questions, please contact TOEFL Customer Service at 1-877-863-3546 or
1-609-771-7100, or visit the Web site at www.toefl.org. If you contact us
via e-mail, please include all previous correspondence or a summary of
information regarding your inquiry.

ETS is committed to improving your customer service experience. Please
take a moment and complete a short Customer Service Survey at
http://surveys1013.websurveyor.net/wsb.dll/bfried/ETSProgramEmail.htm?WSB36=TOEFL/TSE.
Thank you in advance for your participation.

tt agent id#2231

TRACKING NUMBER: A00006278326-00024301329

     -----Original Message-----


     From: 我的邮箱地址
     Sent: 21 Nov 07 14:46:13
     To:  <toefl@ets.org>
     Cc:
     Subject: 回复: TOEFL

     Dear sir or madam:
  Thank you for your reply.
   
   Maybe you have misunderstood me. In my Email, I want to complain for
what have happened to me and many other test taters from mainland
China. I have made many calles to NEEA, but they saied we must contact you
directly.
   
  As far as I know, there are many test takers who got an unbelievable
low listening score though they think they did very well in the
listening section  as well as the other three sections  . So we think there is
something wrong with the test system.
   
  lease check my score in the listening part to find out the problem
of the score system.
   
  Thanks and regards.  
  
TOEFL <toefl@ets.org> 写道:
  Thank you for contacting the TOEFL Program.

这是它的第一个回信
Dear 我的姓,

Regarding your inquiry

All inquiries concerning registration for test centers in the People's
Republic of China should be directed to our representative, the
National Education Examinations Authority (NEEA). See the NEEA Web site at
www.neea.edu.cn.

You may contact the representative by telephone at 8610-8252-0176 or
send a written inquiry to:

Overseas Testing Division
National Education Examinations Authority
Li Ye Building, Tsinghua Science Park
Haidian District, Beijing, 100084
People's Republic of China

For current information on the TOEFL and TSE programs, please visit the
ETS website at www.ets.org/toefl or www.ets.org/tse.

We appreciate the opportunity to assist you. If you have additional
questions, please contact TOEFL Customer Service at 1-877-863-3546 or
1-609-771-7100, or visit the Web site at www.toefl.org. If you contact us
via e-mail, please include all previous correspondence or a summary of
information regarding your inquiry.

ETS is committed to improving your customer service experience. Please
take a moment and complete a short Customer Service Survey at
http://surveys1013.websurveyor.net/wsb.dll/bfried/ETSProgramEmail.htm?WSB36=TOEFL/TSE.
Thank you in advance for your participation.

KXS1293

TRACKING NUMBER: A00006278326-00024294287

-----Original Message-----


From: 我的邮箱地址
Sent: 21 Nov 07 06:15:54
To:
Cc:
Subject: iBT

Below is the result of your feedback form. It was submitted by
(我的邮箱地址) on Wednesday, November 21, 2007 at
06:15:44
---------------------------------------------------------------------------


email2: 我的邮箱地址

message: Dear sir or madam:

Thank you for notice.

I am a test taker of TOEFL from mainland China, and I took the TOEFL
IBT exam on November 2nd this year for the second time. Surprisingly, I
got only 7 points in the listening part, while in the first toefl exam I
took on Oct 21st I got 19 points in listening part. Moreover I think I
did better in the second time. So, I think maybe there is something
wrong with the score system. Could you check the score in the listening
part for me?

Addition to that, as far as I know, there are so many test takers
around me who got an unbelievable low listening score that maybe resulted
from the problem of test system, that this situation must be noticed by
you.

As for me, I am applying the Mphil program which
will be started on January 1st 2008 and the school asks me to supply
the offical score report before December 1st 2007. So, could you check
the score for me as soon as possibe. It is really an important study
opportunity for me, and I can't lose it. Please help me!
Thanks and regards.
如果用在线电邮的话,它会主动要你填写下面的信息的:
name_first: 我的姓
name_last: 我的名
country: China

tdate: 11/02/07

sex: Male

submit: Send this e-mail to TOEFL

---------------------------------------------------------------------------

--------------------------------------------------
This e-mail and any files transmitted with it may contain privileged or
confidential information.
It is solely for use by the individual for whom it is intended, even if
addressed incorrectly.
If you received this e-mail in error, please notify the sender; do not
disclose, copy, distribute,
or take any action in reliance on the contents of this information; and
delete it from
your system. Any other use of this e-mail is prohibited.

Thank you for your compliance.
--------------------------------------------------


      
---------------------------------
雅虎邮箱,终生伙伴!

--------------------------------------------------
This e-mail and any files transmitted with it may contain privileged or
confidential information.
It is solely for use by the individual for whom it is intended, even if
addressed incorrectly.
If you received this e-mail in error, please notify the sender; do not
disclose, copy, distribute,
or take any action in reliance on the contents of this information; and
delete it from
your system. Any other use of this e-mail is prohibited.

Thank you for your compliance.
--------------------------------------------------
各位难友,赶快行动起来吧,目前来看,还是有成功的可能的!
27#
 楼主| 发表于 2007-11-22 15:35:00 | 只看该作者
怎么都没人顶啊,伤心中
28#
发表于 2007-11-22 15:49:00 | 只看该作者

bless lz,ding

29#
 楼主| 发表于 2007-11-22 15:54:00 | 只看该作者
感谢楼上的,看了贴的都来顶一下啊,这样让难兄难弟门都看到,一直声讨ETS,这样才能形成气势,给ETS压力,让他们赶快处理
30#
发表于 2007-11-22 16:16:00 | 只看该作者
我只是报了12月1日的3战,现在正在复习,回来后继续声讨我的听力各位数,你受到的第一封邮件和我一模一样          
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Mark一下! 看一下! 顶楼主! 感谢分享! 快速回复:

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