i think you can have a try to argue with ETS, but via phone. they are flexible. i had an experience of sending tofel score via phone system, which demands a one-off fee for every call i made. when i have inputted the first two school's information, i dialed some wrong key and was hung up. then, it seemed that i had to make another call to input the remaining two schools' names and pay a second fixed fee. but i gave a call to ets instead. they not only allowed me to tell them the remaining two school's names via phone conversation, but also only charged me with one fixed fee for the first call i made. so, have a try and good luck |