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发表于 2014-2-15 00:21:40
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Part II: Speed Article 2: The fear of not knowing
[Time 2] When was the last time you admitted that you "don't know"? More than that, when was the last time you said "I don't know" and felt completely at ease with saying it?
Admitting that we don't know something makes most of us feel uncomfortable. We all feel that we're meant to have certain capacities and competencies – a certain 'know-how'. And we all feel that other people depend on our ability to have, to be, to do and to know.
In Western cultures, we tend to over-emphasize how much we know and so feel that not knowing is unacceptable. So when we really just "don't know", we put ourselves in something of a conundrum. Our fear of admitting that we don't know leads us to try to save face. So we conjure up some sort of appearance of knowing so we can feel we're in control and hope to fool others into believing that our veneer of competence is intact.
Not knowing puts us on the defensive. This unconscious reactivity is why we try to hide what we don't know behind jargon, double-speak or techno-babble, hoping this will create a veneer of credibility. We might resort to spurious facts or figures to cloud the issue, or feign outrage or exclusion in an attempt to find allies to support our not knowing. Or we blame someone else to deflect attention away from our discomfort and uncertainty. All tactics to try to stay in control and protect our fragile egos.
The positive side of not knowing
In contrast, many Eastern cultures view not knowing as a self-supporting, personal-developmental practice that can improve how effectively we experience life. Approaching a situation or problem with a sense of "not knowing" can be a catalyst for creativity and insight. The darkness of the unknown supports us to access our inner strength and inner wisdom. And asking positive (not-fear-based) questions can help us to overcome our uncertainty and feelings of inadequacy.
So not knowing can actually prove very helpful. It gives us a rare opportunity to slow down, take a deep breath, go beyond our assumptions, misperceptions, misunderstandings and expectations and explore a reality in which we are free from the burden of having to have all the answers. It lets us relax, to "see beyond our eyes" and to become curious about what it is we don't know.
【392】
[Time 3]
Giving up the need to be the expert frees us from ego, blaming, judging or needing to be right. It lets us enquire, to invite, to be open, to ask and observe, to watch and listen. In terms of punctuation, it means more question marks and fewer full-stops.
So rather than defending against what we don't know, relax into it as a part of who we are, knowing that not knowing is a part of our everyday life and an opportunity to grow and learn something new about ourselves in the process.
Next time you find yourself not knowing, why not ask yourself some of these questions?
If there is a deeper reason for me to be here, what is it?
What's important to me about this situation and why do I care?
What's my intention here? What's the deeper purpose that's worthy of my best effort?
What stands in the way of my being fully present in this situation?
What draws me to this interaction? How much does the first person who speaks set the tone for the ensuing conversation?
Can I by-pass some of the trust issues that normally keep /me from opening up and moving into deep conversations?
Can I step into the unknown?
To what degree might it be possible for me to see the world/issue/problem through another's eyes?
What am I hiding?
Do I give myself permission to be fully myself?
Does my expertise distract me from exploring the essence of the issue/question?
How comfortable (am I with not knowing?
What would someone who had a very different set of beliefs than I do say about this situation?
What is missing from the picture so far? What am I not seeing? Where do I need more clarity?
What could happen that would enable me to feel fully engaged and energized in this situation?
What's possible here and who cares about it?
How can I support others in taking the next steps? What unique contribution can I make?
Remember, it's OK not to know!
【338】
Source: http://www.management-issues.com/
Article 3: The price of poor listening
[Time 4]
Millions of dollars are lost every day in organizations simply because of poor listening. In your company it may be only thousands, or hundreds, or maybe just twenty or fifty here and there. Whatever the amount, I'm guessing you would be amazed at how much money is lost due to poor listening skills.
The problem is that everyone wants to be heard first. Think about it: When people are striving to be heard and understood first, it's pretty hard for listening to occur.
Poor listening leads to assumptions and misunderstandings. These lead to errors, ineffective decisions, and/or costly mistakes. On a personal level, poor listening leads to hurt feelings and a loss of team cohesion. This deteriorates trust and weakens communication even further.
By connecting the dots, you can see that poor listening leads to lower profits.
The definition of listening
Hearing is one thing, listening is another. Before we continue, let's look at some definitions:
Hearing: The act of perceiving a sound by ear
Listening: Truly trying to understand another person's point of view
Hearing happens passively. If your ears are functioning as designed, you can hear. You don't have to think. Something happens that causes a noise, and if you're close enough, you can hear it.
On the other hand, listening requires an active, conscious choice. To listen, you must have a purpose in your heart and apply mental effort. You might even think of listening as a task that requires focused attention to get accomplished.
Getting past the obstacles
Fear is the largest obstacle that inhibits listening whenever disagreements exist. People are afraid that if they set their own perspective aside for a moment and truly strive to understand another person's point of view, several things may happen:
it will be perceived as agreement, even if no agreement exists
they'll learn something that shows their own perspective was incomplete
they won't get a chance for their own point of view to be heard
all of the above
Other obstacles exist for why we don't truly listen, but if we're going to get past them we must acknowledge one very important fact: Truly understanding someone else's point of view does not come naturally. It's a learned skill that always requires effort.
【373】
[Time 5]
The mechanics of listening
What follows are two steps that help with true listening. That said, know that these steps are only techniques. They will be effective only when they are born out of a sincere desire to understand.
If you don't have that desire, it might help to realize that nobody has all the answers, not even you. It also helps to realize that other perspectives have value, and that through true listening you can see a bigger picture and subsequently make better decisions. We could spend more time on the reasons to listen, but for now let's address the how.
Step One: Focus on the other person
To truly listen, start by focusing totally on the other person. This means making good eye contact and halting all unnecessary activity. You'll also need to put your own opinions aside for a moment (don't worry; you can share them them later). When focusing on another person you do no speaking. Instead, tune into the other person's body language and voice inflection to identify his/her core perspectives.
Inside your head you might even ask yourself, "What is this person thinking or feeling?" Is this person frustrated? Concerned? Thrilled? Happy? Disappointed? Is he or she describing a problem? Offering a solution to a problem? Expecting a particular action? Looking for help? Relaying information?
Strive to understand more than the person's words by looking for nuances in the thoughts and feelings surrounding their words. If you're visual, strive to see the picture that's inside the other person's head.
Step Two: Seek confirmation on what you perceived
During Step One you may think you understand what's being communicated, but the other person has no assurance that you do, and frankly, neither do you.
Verify your perceptions (which are simply "educated guesses" at this point) by getting confirmation from the other person. This can done several ways, but usually by asking questions. "If I understand you correctly, you're concerned about the deadline?" Or, inquisitively, "So you're concerned about the deadline?"
Confirmation questions should be genuine (ie, not jaded), and should allow the other person to say "yes, that's it," or "no, not quite."
If you hear "not quite," ask the person to clarify and then start over again. Until you can briefly sum up the other person's point of view to his/her satisfaction, true listening will not have occurred.
Try this process the next time you encounter a difference of opinion. It requires much patience and a strong desire to truly understand, but the result is almost always better working relationships, better decisions, and a better bottom line
【433】
Source: http://www.management-issues.com/opinion/6564/the-price-of-poor-listening/
Article 4: Why you need to care about Puerto Rico's debt [Time 6]
Over the last week both Standard & Poor’s and Moody’s have downgraded Puerto Rico’s bonds to “junk.” The move exacerbates the Island Commonwealth’s already crippling debt burden and raises the very real possibility that a US bailout could be needed to save it from a full-scale economic meltdown.
Puerto Rico has more than $70 billion in municipal debt outstanding, a sum comparable in size to New York and California, though both of those states have much larger underlying economies. Unlike those states or even the city of Detroit, Puerto Rico is unable to file for bankruptcy and restructure under the umbrella of American law. Puerto Rico is officially an unincorporated territory, leaving it in something of a grey area for legal purposes.
According to David Kotok of Cumberland Advisors, Puerto Rico’s debt obligations are about eigh times the size of what Detroit is facing but without the same safety net for investors. In the attached clip Kotok explains that Puerto Rico is already getting what amounts to $2 billion a year in the form of a tax credit from a law that dates all the way back to 1921. That figure alone would “be enough to pay all the interest on their debt for a year” according to Kotok but it certainly hasn’t helped so far.
If the IRS decides to rescind the $2 billion credit Puerto Rico could plunge into chaos, leaving the 400 some mutual funds across the US that own the territory’s existing debt holding the bag. That’s unlikely to happen, but given the deterioration in the PR economy, even with the subsidy and the credit agency downgrades that continue to drive up the cost of capital for the island nation it’s hard to see how this story ends well.
Wealth and the population of Puerto Rico are migrating away from the country, services are collapsing and the murder rate exceeds that of Chicago. The threat for US investors is a loss of our entire investment and the risk to Puerto Rico citizenry is disintegration into economic anarchy.
“If we had a financial institution with $110 billion of liability we would call it systemic,” Kotok concludes, “This is an island of 3.5 million poor people. It could be systemic.”
As the US nears the fifth anniversary of its own near systemic collapse it’s unlikely tax payers are ready to rubber stamp another way. For those with money in funds exposed to Puerto Rican debt it might be time to reassess the risk.
【415】
Source: http://finance.yahoo.com/blogs/breakout/why-you-need-to-care-about-purto-rico-s-debt-122546984.html
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