Dear Candidate Thank you for contacting Pearson VUE We received your inquiry on December 4, 2012 For your information, we have ran an investigation and exam review as you requested. As per our technical support team, we are regret to inform you that you would need to pay to schedule a new exam appointment. We are unable to provide a free reschedule since there were only 48 seconds was lost during the system crashes, and it’s not enough time to warrant a free exam. The decision is final and we will close case .