回楼上:
The passage suggests which of the following about service provided by the regional bank prior to its investment in enhancing that service?
题目问:文章暗示什么? 关于这家地区银行在投资服务之前提供的服务。that指代表示这两个服务是一个,即前文已经描述为具有竞争力的服务。
If a company is already effectively on a
par with its competitors because it provides service that
avoids a damaging reputation and keeps customers from
(10) leaving at an unacceptable rate, then investment in higher
service levels may be wasted, since service is a deciding factor for customers
从而通过上下文(Nor did they analyze their service improvement to (20) determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.)可知its investment in enhancing that service中的投资是没有太大功效,即浪费的。
不知道这么解释mm明白了吗?  |