Global IDB ( Intel Dealer Broker) is looking for -eSolution Support Analyst

lisaolly

Job Title: eSolutions Support Analyst
Location: Hong Kong

Responsibilities

Provide support on eSolutions front-end
Liaise with ISV’s under ASP model and Exchanges
Help to troubleshoot order issues and escalate when appropriate
Answer and log customer calls in ticketing system
Take ownerships of outstanding production tickets (ie. Updating and closing tickets and providing feedback to clients as necessary)
Prepare UAT with customer before DMA go live
Assist install and configure the DMA application front end offered by Newedge
Prepare and test of the new release of trading application front end
Participate to market rehearsal for exchange upgrades and migrations
Perform daily pro-active monitoring of the system (system check and cleaning of files) and inform the customers of any relevant change or incident that could disrupt their business and trading activities
Perform emergency changes on limits under critical situations and report to eSolutions Client Service team
Issue reporting accurately and in timely manner

Requirements

University graduate or equivalent qualifications
At least 3 years experience in financial markets (Securities & Derivatives markets) or production management or front office support desk
Knowledge of trading applications such as, Trading Technologies, GL Trade, Patsystems, ORC and FIX 4.2 or above
Familiar with Windows application and MS Office (Word, Excel, PowerPoint)
Familiar with basic operational markets knowledge
Independent, proactive with ability to work with minimal supervision
Excellent communication skills and a strong analytical mindset is critical
Ability to communicate effectively in Cantonese, mandarin and English is required

Please feel free to contact me via lisaolly670(ａ) 163.com.

Thanks.