Contact Us
For questions about registration, test centers, score reports, or the test itself, contact us via e-mail, phone, fax, or mail.
E-mail: toefl@ets.org
Phone:
1-609-771-7100
Monday - Friday 8:00 a.m. - 8:00 p.m. Eastern Time (New York), except for U.S. holidays
1-877-863-3546
Monday - Friday 8:00 a.m. - 8:00 p.m. Eastern Time for test takers
within the U.S., U.S. Territories*, and Canada who must call toll free
1-609-771-7714 (TTY)
24 hours a day, 7 days a week for test takers who are deaf or hearing impaired
Recorded information is available 24 hours a day with a touch-tone phone. Phones are busiest on Monday.
*Includes American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands.
Fax: 1-610-290-8972
Mail:
TOEFL® Services
Educational Testing Service
P.O. Box 6151
Princeton, NJ 08541-6151, U.S.A.
Courier or Delivery Service:
TOEFL Services (25Q-310)
Distribution and Receiving Center
225 Phillips Boulevard
Ewing, NJ 08628-7435, USA
NOTE: If you believe that you should not be
required to take the TOEFL® test, please write directly to the
institutions to which you are applying.
When you communicate with TOEFL Services, be sure to include your
- name
- address (including country)
- date of birth
- test date
- registration number (if you have one)
- daytime telephone number (U.S. residents only)
- e-mail address
Please allow 4-6 weeks for a written response to your letters. E-mail inquiries are answered much more quickly.
Privacy laws require that requests to update or release information
of a PERSONAL nature (such as identification, address, designated
institutions, and account history) come directly from the EXAMINEE
only. Customer Service Representatives will not be able to give this
information to anyone other than the examinee, including relatives or
friends.
If you are NOT the examinee, our Representatives must limit their assistance to GENERAL information about an examinee's file:
- Score report mailing dates
- Yes or no answers to general questions
- Process payments for outstanding balances
We appreciate your understanding regarding the confidentiality of our examinee files.
Join our Learners and Test Takers mailing list.
*American Samoa, Guam, Puerto Rico, and U.S. Virgin Islands