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沙发

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发表于 2012-9-17 11:05:30
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官方的解释是 the second paragraph addresses, and attempts to undermine, the arguments made in favor of customer loyalty programs. 而问题是The second paragraph functions primarily to 感觉这个选项只是说了这段话一部分的内容,没有概括作者的评论 请高人来解答一下 附文章第二段 Still, advocates of loyalty programs contend that such programs are beneficial because the costs of serving highly loyal customers are lower, and because such loyal customers are less price sensitive than other customers. It is true that when there are start-up costs, such as credit checks, involved in serving a new customer, the costs exceed those of serving a repeat customer. However, it is not at all clear why the costs of serving a highly loyal customer should in principle be different from those of serving any other type of repeat customer. The key variables driving cost are size and type of order, special versus standard order, and so on, not high-loyalty versus divided-loyalty customers. As for price sensitivity, highly loyal customers may in fact come to expect a price discount as a reward for their loyalty. |
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