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Dear XXX:
I’m writing to let you know that there was an invalid Quantitative question on your recent GMAT exam and that we are adjusting your score. We apologize for our mistake and for any inconvenience it may cause.
Here’s what happened: We recently received a challenge to a Quantitative question on the GMAT exam. When we investigated, we found the test taker who challenged the question was correct. We invalidated the question and rescored all the exams on which the question appeared. Because the question was on your test, we rescored your exam, resulting in a higher score.
By Tuesday, July 10, the programs that you selected to receive your scores will be notified of your updated score record. On that date you will also receive an email informing you that you can access your updated scores from our testing partner, Pearson VUE. You may be able to use the access code provided on your unofficial score report provided at the test center. However, if you need assistance with the access code, please contact GMAT Customer Service listed at https://www.mba.com/service/contact-us.aspx. You do not have to take any other action.
Our responsibilities to test takers, as described in the GMAT Handbook and on mba.com, include providing you with a process to raise concerns about the test as well as responding to such concerns in a timely and helpful manner. Although challenges occur occasionally, it is very rare for a test question to be found invalid. This is one of those rare instances.
We are sorry for any difficulties this error may have caused you. If you would like to retake the GMAT exam, you may do so free of charge if you notify us by August 31.
Cordially yours,
Michelle Sparacino
Associate Director, GMAT Program
Graduate Management Admission Council® (GMAC®) | 
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发表于 2012-7-10 17:14:37
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