Verbal Review 2nd - NO. 56

sunnylbs

In an attempt to improve the overall performance of clerical workers, many companies have introduced computerized performance monitoring and control systems (CPMCS) that record and report a worker's computer-driven activities. However, at least one study has shown that such monitoring may not be having the desired effect. In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisors' ratings of workers' performance. In contrast to unmonitored workers doing the same work, who without exception identifies the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings. This finding suggested that there should have been a strong correlation between a monitored worker's productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction.

It is possible that productivity may be a "hygiene factor"; that is, if it is too low, it will hurt the overall raging. But the evidence suggests that beyond the point at which productivity becomes "good enough," higher productivity per se is unlikely to improve a rating.


56. According to the passage, before the final results of the study were known, which of the following seemed likely?


A. That workers with the highest productivity would also be the most accurate


B. That workers who initially achieved high productivity ratings would continue to do so consistently


C. That the highest performance ratings would be achieved by workers with the highest productivity


D. That the most productive workers would be those whose supervisors claimed to value productivity


E. That supervisors who claimed to value productivity would place equal value on customer satisfaction


我怎么觉得没一个对的啊。当时勉为其难选了D（其实也不觉得对）但是答案给的是C，怎么看都不对啊？ 答案解释来源于我highlight的那句话，可是原文中只是说有关联啊。。。难道说correlation是指正相关的意思？

sunnylbs

大家都去过节，每人理我啊。。。