OG-25-151

wnlovess

Passage 25
In an attempt to improve the overall performance of
clerical workers, many companies have introduced com-
puterized performance monitoring and control systems
(CPMCS) that record and report a worker’s computer-
(5) driven activities. However, at least one study has shown
that such monitoring may not be having the desired effect.
In the study, researchers asked monitored clerical workers
and their supervisors how assessments of productivity
affected supervisors’ ratings of workers’ performance. In
(10)contrast to unmonitored workers doing the same work,
who without exception identified the most important element
in their jobs as customer service, the monitored workers and
their supervisors all responded that productivity was the
critical factor in assigning ratings. This finding suggested
(15) that there should have been a strong correlation between a
monitored worker’s productivity and the overall rating the
worker received. However, measures of the relationship
between overall rating and individual elements of perfor-
mance clearly supported the conclusion that supervisors
(20) gave considerable weight to criteria such as
attendance accuracy, and indications of customer
satisfaction.

151. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

(A)   Ratings of productivity correlated highly with ratings of both accuracy and attendance.

(B)   Electronic monitoring greatly increased productivity.

(C)   Most supervisors based overall ratings of performance on measures of productivity alone.

(D)  Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (E)

(E)   Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity.

不理解，为什么前面说，由于这个计算机监测系统使得员工和领导都只关注productivity,说明系统只看productivity来评价performance,但是后面却又说领导更关心准确，客户满意等等，这不是自相矛盾吗?好困惑啊

151. Which of the following, if true, would most clearly have supported the conclusion referred to in lines 19-21?

(A)   Ratings of productivity correlated highly with ratings of both accuracy and attendance.

(B)   Electronic monitoring greatly increased productivity.

(C)   Most supervisors based overall ratings of performance on measures of productivity alone.

(D)  Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (E)

(E)   Overall ratings of performance correlated more highly with measures of accuracy than with measures of productivity.

不理解，为什么前面说，由于这个计算机监测系统使得员工和领导都只关注productivity,说明系统只看productivity来评价performance,但是后面却又说领导更关心准确，客户满意等等，这不是自相矛盾吗?好困惑啊

raikey

文章第13行说:all responded ......也就是被调查的对象自称......, 文章最后指出这些人的说法与他们的做法不同.

wnlovess

哪里能看出来是自称的呢？为什么他们的说法和做法不一样的，自从有了这个系统，他们不是就按照系统要求的标准来考核员工的吗？

还是不太理解

wnlovess

请大家指教