OG-25

tokyolove

In an attempt to improve the overall performance of

clerical workers, many companies have introduced com-

puterized performance monitoring and control systems

(CPMCS) that record and report a worker’s computer-

(5) driven activities. However, at least one study has shown

that such monitoring may not be having the desired effect.

In the study, researchers asked monitored clerical workers

and their supervisors how assessments of productivity

affected supervisors’ ratings of workers’ performance.
                    In

(10)contrast to unmonitored workers doing the same work,

who without exception identified the most important element

in their jobs as customer service, the monitored workers and

their supervisors all responded that productivity was the

critical factor in assigning ratings.（这一部分只是调查的结果！！！，

也就是说emphasize the effect that CPMCS may have on

workers’ perceptions of their jobs）
                This finding suggested

(15) that there should have been
                （虚拟语气，说明如果按

照前面的调查结果的话，那么就应该有的结论）a strong correlation between a

monitored worker’s productivity and the overall rating the

worker received. However（但结论却不是这样的。）, measures of the relationship

between overall rating and individual elements of perfor-

between overall rating and individual elements of perfor-

mance clearly supported the conclusion （而是这样）that supervisors

(20) gave considerable weight to criteria such as

attendance .accuracy, and indications of customer

satisfaction.（这样，就从证据方面支持了第一段的观点：s

uch monitoring may not be having the desired effect）

It is possible that productivity may be a “hygiene

factor.” that is, if it is too low, it will hurt the overall

rating. But the evidence suggests that beyond the point at

(25) which productivity becomes “good enough.” higher

productivity per se is unlikely to improve a rating.

152. According to the passage, a “hygiene factor” (lines 22-

23) is an aspect of a worker’s performance that

(A) has no effect on the rating of a worker’s

performance

(B) is so basic to performance that it is assumed to be

adequate for all workers

(C) is given less importance than it deserves in rating a

worker’s performance

(D) if not likely to affect a worker’s rating unless it is

judged to be inadequate

(E) is important primarily because of the effect it has on

a worker’s rating

我选的是c,但答案是d. 我觉得很奇怪？不知道大家是如何理解的！！！

charmant

就看最后一句话就行了：卫生指标，如果太低了，不行；如果指标达到一定程度了，再高也就没有意义了。最后一句话解释得非常清楚。所以答案就是：不会影响到员工的评级，除非这个指标是不合格的

（言外之意是只要合格了就okay，不必要求太高）