揽瓜阁 逻辑做题小分队Day140

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In general, a business benefits when its customers feel they have strong ties to the employees they deal with. A customer is less likely to complain about a service failure when the tie between customer and employee is strong. This is true regardless of whether the customer views the employee as responsible for the failure, presumably because the customer wishes to protect the employee from any negative consequences. But this has a downside. Businesses that do not get feedback in the form of customer complaints can be caught in a downward spiral of deteriorating quality. To avoid this outcome, businesses should ______.

Which of the following would most logically complete the passage above?

A. discourage their employees from establishing strong ties with customers

B. make refunds to any customer who complains even when the complaint is unwarranted

C. provide a way for their customers to submit complains without identifying employees

D. provide their employees with training in the effective handling of customer complaints

E. present awards to employees who incur the least amount of customer dissatisfaction, as measured by surveys completed by customers

To combat forest fires in Country X, the forestry ministry has been clearing susceptible areas of small trees; but this is expensive, and the resulting small logs often go to waste because there is little demand for them. The ministry therefore plans to encourage local businesses to invest in processes to convert the logs into potentially valuable products, such as flooring or wood chips for heating, and to subsidize the businesses in the purchase of new equipment. The hope is that if these businesses become viable, sales of the small logs will consistently help offset the ministry's costs.

Which of the following would, if true, most increase the plan's chances of success?

A. The forestry ministry increased its budget for forest thinning by 15 percent over the last six years.

B. If a large multinational wood-processing corporation can be attracted to Country X, it would help to lower the rate of unemployment.

C. The forestry ministry plans to define carefully the size specifications of the logs in question.

D. The types of wood in the small trees taken from Country X forests are not all suitable as raw material for flooring or wood chips.

E. A typical building in country X can be heated with reasonably priced wood chips for only about 20 percent of the cost of using conventional fuel.

参考答案：CE

TheFoggyDew

CE
结构：①员工与顾客简历强连接对生意有好处；②当顾客与员工有强连接时，出于保护的心态，他们更不会抱怨；③不抱怨对公司来说不好，无法从反馈中找出提升质量的意见
结构：①背景：为了森林防火，清理了周边的一些小树；②整个工程成本很高，对处理小树的直接需求很小；③管理委员会鼓励当地企业投资加工这些树，用来做地板或者燃料，并资助这些企业购买新设备；④如果可行，小树枝的收入可以弥补一部分成本。

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1、消费者与员工之间的紧密联系对公司有益，但不投诉又会使公司服务品质下降。所以公司要——问inference

A：不让员工与消费者建立紧密联系。与条件1相违背。
B：即使投诉没有被证实，也鼓励消费者投诉。鼓励也没有作用，联系紧密让消费者保护员工。
C：可以投诉但不指出具体是哪个员工。正确，可以帮助公司改善服务，又不破坏消费者与员工之间的紧密联系，消费者也没有顾虑。
D：培训员工怎样应对投诉。无关。
E：奖励服务满意度最高的员工。方向反。

选C


2、方案：鼓励business把小木头做成有用的木材，目标：通过销售木材减少政府成本。
问strength
思考：方案论证，考虑加强方案目标联系（搭桥）、排除他因削弱（方案副作用）、类比加强或直接加强

A：政府在消防上的预算增加了15%。预算增加与这个方案是否成功无关。
B：如果引进大公司可以降低失业率。失业率与这个方案是否成功无关。
C：政府计划仔细确定原木规格。规格与这个方案是否成功无关。
D：木头不适合作为地板或燃木的原材料。削弱，方向反。
E：某种房子可以用木材供暖，成本只有传统燃料的20%。正确，所以木材有需求，加强因果联系、搭桥。

选E

大月亮cyn

Day140
1. Conclusion C
【P1】消费者和员工联结好，投诉少，protect employee
【P2】弊端是没有反馈，容易质量下降
【C】为了避免弊端，企业可以怎么做？"       
A 不让员工和消费者有联结，P里明确说了联结好 不选       
B 就算投诉不合理也给投诉的顾客钱，那就是激励消费者投诉 但是premise没考虑投诉是否合理       
C 提供一个方式又能有投诉又可以不指认员工 合理√ P：消费者担心员工受罚才不投诉  这样ok       
D 培训员工处理投诉 nono 联结高的时候压根不投诉呢       
E 给员工福利 要消费者满意的 那联结一高，消费者不投诉保护员工 就无法改进企业质量 X
2. Strengthen E
【P1】为了防止森林大火，M清除小树；但这很贵，logs浪费了
【Plan】促进企业投资，把logs转变成其他产品，如F和WC
【C】sales会抵消M的成本 问增强 这个plan可以成功"       
A 过去6年，M的预算增加了15% 无关这个计划 不选
B 减少失业率 无关 题目问的是能不能减少成本计划能不能成功 减少失业率不是计划目的
C 明确size specification 不清楚这样是不是会减少成本 无法增强       
D 削弱了，小树没办法做有用的产品，说明计划可能不成功 不选
E 用 wood chips 比普通燃料便宜很多，说明这个产品有demand 企业愿意做 计划就会成功√

suzeding

ce

svwma

CE

Adamwarrior

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