65. Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers:
they are often said to be more productive if more letters are delivered per postal worker. But is this really true?
what if more letters are lost or delayed per worker at the same time that more are delivered?
The objection implied above to the productivity measure described is based on doubts about the truth of
which of the following statements?
(A) Postal workers are representative of service workers in general.
(B) The delivery of letters is the primary activity of the postal service.
(C) Productivity should be ascribed to categories of workers, not to individuals.
(D) The quality of services rendered can appropriately be ignored in computing productivity.
(E) The number of letters delivered is relevant to measuring the productivity of postal workers.
OG对D的解释很模糊,大家能否说说自己的看法。我觉得E是答案。因为信的数量和衡量服务质量有关,提出有关就说明不是唯一指标,这不也是反对的一个基础吗? |