昨天开始看Principles of Marketing, 13th Edition 基本了解了marketing的价值和意义 marketing: The process by which companies create value for customers and build strong customer relationships in order to capture value from cusomers in return. the marketing process: create value for customers and build customer relationships: a. Understand the marketplace and customer needs and wants b. Design a customer-driven marketing strategy c. Construct an integrated marketing program that delivers superior value e. Build profitable relationships and create customer delight capture value from customers in return: f. capture value from customers to create profits and customer equity