对作文的寂静有点疑问，请大家帮忙解答

AI:
        53. “The term ‘user friendly’ is usually applied to the trouble-free way that computer software moves people from screen to screen, function to function. However, the term can also refer to a government office, a library, public transportation, or anything designed to provide information or services in an easy, friendly way. Just as all societies have many striking examples of user-friendly services, so do they abound in examples of user-unfriendly systems。”

Identify a system or service that you have found to be either “user-friendly” or “user-unfriendly.” Discuss, from the user’s perspective, in what way the system either is or is not easy to use and explain the consequences or effect of such a system.

有一个疑问，我们通常写AI的题都是一个支持，一个反对，可是这个题目就直接要求就只是说user-friendly” or  user-unfriendly，那我们是不是只说一方面