In an attempt to improve the overall performance of clerical workers，many companies have introduced computerized performance monitoring and control systems(CPMCS)that record and report a worker's computer-driven activities．However, at least one study has shown that such monitoring may not be having the desired effect．In the study, researchers asked monitored clerical workers and their supervisors how assessments of productivity affected supervisor’s ratings of worker’s performance. In contrast to unmonitored workers doing the same work，who without exception identified the most important element in their jobs as customer service, the monitored workers and their supervisors all responded that productivity was the critical factor in assigning ratings．This finding suggested that there should have been a strong correlation between a monitored worker's productivity and the overall rating the worker received. However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction. It is possible that productivity may be a ＂hygiene factor"；that is，if it is too low，it will hurt the overall rating．But the evidence suggests that beyond the point at which productivity becomes ＂good enough"，higher productivity is unlikely to improve a rating.
Questions 47-51 refer to the passage a hove.
47． According to the passage，before the final results of the study were known，which of the following seemed likely?
(A) That workers with the highest productivity would also be the most accurate
(B) That workers who initially achieved high productivity ratings would continue to do so consistently
(C) That the highest performance ratings would be achieved by workers with the highest productivity
(D) That the most productive workers would be those whose supervisors claimed to value productivity
(E) That supervisors who claimed to value productivity would place equal value on customer satisfaction
48． It can be inferred that the author of the passage discusses＂unmonitored workers＂(1ine 12)primarily in order to
(A) compare the ratings of these workers with the ratings of monitored workers
(B) provide an example or a case in which monitoring might be effective
(C) provide evidence of an inappropriate use of CPMCS
(D) emphasize the effect that CPMCS may have on workers’ perceptions of their jobs
(E) illustrate the effect that CPMCS may have on workers’ ratings
49．Which of the following, if true, would most clearly have supported the conclusion referred to in lines 23-25?
(A) Ratings of productivity correlated highly with ratings of both accuracy and attendance．
(B) Electronic monitoring greatly increased productivity．
(C) Most supervisors based overall ratings of performance on measures of productivity alone．
(D) Overall ratings of performance correlated more highly with measures of productivity than the researchers expected．
(E) Overall ratings of performance correlated more highly with measures Of accuracy， than with measures of productivity．
50． According to the passage，a ＂hygiene factor"(1ine27)is an aspect of a worker's performance that
(A) has no effect on the rating of a worker's performance
(B) is so basic to performance that it is assumed to be adequate for all workers
(C) is given less importance than it deserves in rating a worker's performance
(D) is not likely to affect a worker's rating unless it is judged to be inadequate
(E) is important primarily because of the effect it has on a worker's rating
这里的rating 是什么意思啊，因为不理解这一个subject，整个文章都看得云里雾里的。
下面是我对这偏文章逻辑兴结构的分析，NN们帮我看看对不对：
为了提高整体绩效，很多公司引进了CPMCS系统，它可以记录员工在电脑上的操作。
但是，有个study证明这个系统并不是那么成功。
Study的内容：问员工和上司： assessments of productivity 如何影响supervisor’s ratings of worker’s performance . Unmonitered worker 说是 customer service , 而monitered worker 和supervisor 说是productivity。
study的结论是：对monitered worker 来说 ，productivity 和overall ratings之间有关系
但是：overall rating 和 performance 的关系显示 supervisors 认为attendance, accuracy, and indications of customer satisfaction很重要。
所以，整篇文章的结论是productivity 太低会影响rating, 但只要达到一个标准，再高也没多大用了。
（虽然逻辑线是理出来了，可是根本没法理解作者在说什么，这样的文章要快速定位又很难，上了考场要怎么办啊）
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发表于 2007-7-11 22:32:00
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