The explanation of OG: This question asks you to infer, from information in the passage, what managers of the regional bank failed to consider concerning the service improvement mentioned in line 19. The best answer is D. Lines 19-22 state that the bank managers did not “analyze” whether their investments in service “would attract new customers by…providing difficult for competitors to copy.” From this statement it can be inferred that the bank managers failed to consider whether or not the service improvement could be imitated by competing banks. Choices A, B, and C each raise an issue that could conceivably have been overlooked by the managers of the regional bank. However, the passage failed to consider any of these issues. Choice E mistakenly presumes that prior to the service improvement referred to in line 19, the service of the regional bank was inferior to that of competitors, whereas lines 7-16 suggest the bank’s service was on a par with that of its competitors. I think that if it says "the passage failed to ...", then we indeed can't find that "bank managers failed to consider whether or not the service improvement made a measurable change in the experiences of customers in the bank’s offices", as indicated in choice B, in the passage. In conclusion, this case is "nonexistent" in the passage.
I thought B) : made a measurable change in the experiences of customers in the bank’s offices could be a paraphrase of "a new standard of service that would excite customers".
I thought B) : made a measurable change in the experiences of customers in the bank’s offices could be a paraphrase of "a new standard of service that would excite customers".
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发表于 2005-6-14 16:18:00
发表于 2008-10-16 11:16:00
