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- 619625
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- 2011-3-28
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- 1970-1-1
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我本科毕业但因在校时学业成绩不佳,没能拿到学位。念书时我不是个好学生,但是毕业后出来工作,我倒是非常努力认真,从几个人的小公司到500强。大学时的专业是国际经济与贸易,毕业后一直从事IT,因为对这方面有兴趣。考取了好几个IT方面的专业认证。随着对自己职业生涯的认识,打算去美国念个信息技术管理方向的MBA,以下是我的简历,麻烦各位给点意见看是否符合申请条件。谢谢。
Summary An enthusiastic IT professional with experience in implementation and support. Study on implementation, analysis, optimization, troubleshooting and documentation of LAN/WAN network and systems. Strong hand-on technical knowledge with MCSE and CCNA. Self-starter and quick learner, Strong team spirit with acute sense and effective solutions to complex problem. Customer-oriented and good service attitude. Specialties- Extensive knowledge of Microsoft Windows products, Windows Server/XP/7 configuration and troubleshooting - Extensive knowledge of network, TCP/IP protocol, routing protocol - Well-command of LAN/WAN equipments, such as Firewall, Router, Switch and configuration diagnosing - A competent trouble-shooter to solve different problems regarding software, hardware and IT facilities - Have multinational work experience, cultural sensitive
Experience System AdministratorAmazon.com Public Company; AMZN; Internet industry June 2010 – Present (11 months) ? Support systems and applications for the end-user community ? Provide on-call support for user community, from ordering and installing systems to resolving application and hardware issues ? Evaluate and implement software applications and hardware solutions ? Monitor and maintain critical systems, from network switches to video conferencing units ? Collaborate in the design and deployment of highly available services ? Plan for and implement capacity changes ? Coordinate project activities with staff and team members ? Participate in and lead project reviews ? Provide on-boarding services to new hires, to include computer provisioning and system training ? Support facilities related requests; set up workstations, restock supplies, engage maintenance teams
Helpdesk & Training AdministratorLi & Fung Limited Public Company; 0494; Logistics and Supply Chain industry December 2008 – May 2010 (1 year 6 months)? Provide first-level technical support on-site or answering support queries via phone and email from internal users with a quality service, operate in-house service ticket system ? Escalate more complex issues to regional or global support members, coordinate and follow-up with back-end service teams ? Provide the videoconference operation support ? Troubleshoot internal networking problem ? Participate in Global projects, such as remote office network & computer migration projects. Work as coordinator and executive with overseas IT to standardize office IT environment
Technical SupportEganaGoldpfeil (Holdings) Limited Luxury Goods & Jewelry industry November 2007 – November 2008 (1 year 1 month)- Windows server 2003/2000 configuration and maintenance - Domain user and computer management and troubleshooting - Maintenance Lotus Notes clients R5/R6.5 - Maintenance PC, Printer, VC and other IT facilities - Server data backup and restore - Monitoring LAN/WAN performance - IT asset management and arrangement TechnicianSefa Technologies Limited Information Technology and Services industry July 2006 – October 2007 (1 year 4 months)- Identify troubleshoot and analyze computer related issues. Determine appropriate course of action and conduct repairs. Modify and upgrade internal components and peripherals as needed - Provide customer service and support for our IT outsourcing clients. Investigate and find quick solutions to problems and issues - Initiate, plan, track and implement modification/repair projects to ensure time critical readiness of fielded system implement and coordinate projects with co-workers Languages
- English (Professional working proficiency)
- Cantonese (Native or bilingual proficiency)
- Chinese (Native or bilingual proficiency)
Certifications
- MCSE
- Microsoft
- License 6406385
- September 2008
- Network Engineer
- National Computing and Software Engineering Qualification Exams
- June 2008
- CCNA
- Cisco
- License CSCO11310247
- October 2007 to October 2010
Education Huizhou CollegeInternational Trade & Economic2002 – 2006
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