|
Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy
44.The passage suggests that bank managers failed to consider whether or not the service improvement mentioned in line 19 (A) was too complicated to be easily described to prospective customers (B) made a measurable change in the experiences of customers in the bank's offices (C) could be sustained if the number of customers increased significantly (D) was an innovation that competing banks could have imitated (E) was adequate to bring the bank's general level of service to a level that was comparable with that of its competitors E 错因为New standard 不是 comparable 而是超越 However, measures of the relationship between overall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria such as attendance, accuracy, and indications of customer satisfaction. It is possible that productivity may be a ”hygiene factor 49.Which of the following, if true, would most clearly have supported the conclusion referred to in lines 23-25? (A) Ratings of productivity correlated highly with ratings of both accuracy and attendance. (B) Electronic monitoring greatly increased productivity. (C) Most supervisors based overall ratings of performance on measures of productivity alone. (D) Overall ratings of performance correlated more highly with measures of productivity than the researchers expected. (E) Overall ratings of performance correlated more highly with measures Of accuracy, than with measures of productivity. 这题是比较上的错误. productivity 是和 criteria 做比较而不是仅仅和accuracy. 用数学逻辑来说. criteria 是合集 . accuracy 是这合集里的 一个. 不用太执着于 such as 后那些东西. 因为那仅仅是例子. 这个合集 (criteria) 中应该不只包含这几项东西. -而且题目要你去strengthen the conclusion. 你只要能够举例说 很多criteria 中的一个 do weight more than productivity. 就可以strengthen 了. |