求助： Issue 53

SunnyApple

“The term ‘user friendly’ is usually applied to the trouble-free way that computer software moves people from screen to screen,
function to function. However, the term can also refer to a government office, a library, public transportation, or anything
designed to provide information or services in an easy, friendly way. Just as all societies have many striking examples of userfriendly
services, so do they abound in examples of user-unfriendly systems.”
Identify a system or service that you have found to be either “user-friendly” or “user-unfriendly.” Discuss, from the user’s
perspective, in what way the system either is or is not easy to use and explain the consequences or effect of such a system.

我一直觉得这个题目很难，想不出什么SYSTEM来举例，大家可以帮忙给些IDEAS吗？

cfazou

If one focuses on systems such as financial services and telecommunications, where emerging technologies have the greatest impact, one sees increasing user-friendliness. However, in other systems-public and private alike-inefficiencies, roadblocks, and other "unfriendly" featrues still abound. One such example is the U.S. health-care delivery system.