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2. The investment in marketing analytics is expecting 198% increase in the next three years while the linkage between marketing analytics and company performance is still modest as before. There are two reasons according to the alliance companies of the author are data itself and people who produce it. The challenges of realizing full potential of marketing analytics from these two aspects are as follow. Data: data source, the discrepancy of IT systems in the company, fields to collect.
3. 1:51 The suggestion to tackle issues mentioned above in Data, author suggested that company should plan what they want to collect ahead and should consider collecting the whole process of consumer’s behavior in order to get holistic view and provide customized service.
4. 2:15 the right data analyst is a continuous issue that the marketing department faced. Other than looking for a talent, the most important things that analyst should do or be requested are define the problem and provide solutions linked to business, and well understand company’s strategy and goals and market trend and requirement.
5. 2:20 Analysts should have two important competencies: market insight and business sense (acumen)
6. 1:48 Analysts need not only equip technical skills but also psychology, statistics, and market field. In addition, they need to have a continuous learning mindset. Without having right mix of IT, people, data, it is not possible to realize the gains expected from marketing analytics.
7. 8:04 obstacle
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