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解答117题: the guarantee may, paradoxically, cause clients to doubt the service firm’s ability to deliver the promised level of service. 这句话就是定位点。clients 只是怀疑公司完成服务的质量,正如D中所说的,clients wonder how often the architect’s buildings fail to please clients.(是否公司经常不能满足客户的要求)。而B中说 clients suspect that the lawyer needs to find new clients quickly to increase the firm’s income.没有说到服务质量问题,希望有更多客户来提高公司收入的公司也可能其服务质量也很好呀。。。关键是定位!
[此贴子已经被作者于2009-6-27 17:07:40编辑过] |