[揽瓜阁精读] 83.activity based management

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miiga

文章：83. Activity based management

时间：2022年8月22日 星期一

用时：4min39s

P1 介绍total quality program的大致情况

Total quality program	使用人	作用	过程2 years	结果
	The largest US financial institutions	-Improve operational performance -Win customer loyalty	-Trained people -Communicated the program’s intent	成功

P2管理者需要通过建立有创造力的愿景拆分成短期工作来提升工作绩效。

Senior management:

• Establish the broader framework to guide performance improvement for the business and a “vision”
• Form of strategic direction
  
  

A vision:

• A source of inspiration and motivation
• Must be translated into sharp and compelling expectation for short term performance achievements
  
  

EX. Philadelphia Electric

P3 第二段的方法需要2年时间起效，提出另外一种方法

A strategy to improve the employee productivity and the profits (only effect after 2years)

Second better

P4通过频繁的加强来提高工作绩效

Frequent reinforcement:=frenquect success

• Energize the improvement
• Most powerful motivator
• How: replace large scale objectives with short-term projects
• 优点：demonstrate capacity
  
  
  • provides reinforcement
  • Build confidence and skill
    
    

P5Frequent reinforcement的实际情况

When programs fail,

• manager seldom complain
• If complain→be accused of preoccupation with short term at the expense of the long term
• (the sin cause companies to lose their competitive edge)
  
  

A brave manager:

• Insist on seeing as a link between the investment and tangible payoffs in short term