Over the past decade, many companies have begun using automated telephone services; callers hear a machine-generated voice and are able to select options using the numbers on the telephone keypad. Research shows that callers are more patient when the machine-generated voice is that of a woman. Thus, smaller companies that cannot afford automated services should consider hiring women, rather than men, to interact with costomers by phone.
Which of the following, if true, would be most damaging to the conclusion above?
A. Automated telephone services are becoming cheaper and cheaper every year. B. Patient customers tend to order more products and return fewer products than impatient customers. C. A separated study indicated that extra patience exhibited by callers is limited to interactions with an automated system. D. Some customers prefer automated systems to talking with a live person. E. On average, callers are only slightly more patient when interacting with a female voice, rather than a male voice, in an automated telephone system. 正确答案是C。 这是一道manhattan第二章里面的例题。 我觉得D是相对正确的，当顾客对于相比人工服务而言，比较喜欢自动语音服务，那么小公司雇佣人工应答，达不到什么效果。 其实整道题我觉得五个选项都有问题，关键正确答案C不知所云，为什么一个调查显示打电话的人所表现出来的额外耐心和自动语音服务的交流没有关系，就削弱了结论呢？ 求解答啊，这道题目一个字一个字敲下来也花了不少时间啊，请好心人看看题目解释下吧。
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发表于 2012-11-10 23:50:29
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