OG16分册 52页-第2段段首 为什么是not apparent to 第2段不是是第1段的一个例证么？

油闹家

在哪里都找不到答案，但是已经困扰我好几个小时了
原谅我一个渣渣的无奈和顽固
发现05年有前辈发了一样的帖子。
大神们快来帮我看看啊，攒人品的时候到了！
第2段段首 为什么是not apparent to  第2段不是是第1段的一个例证么？为什么又说是not apparent to？我觉得应该是apparent to呀！大家给说说吧  迷茫啊！



The fact that superior service can generate a competitive advantage for a company does not mean that every attempt at improving service will create such an advantage. Investments in service, like those in production and distribution, must be balanced against other types of investments on the basis of direct, tangible benefits such as cost reduction and increased revenues. If a company is already effectively on a par with its competitors because it provides service that avoids a damaging reputation and keeps customers from leaving at an unacceptable rate, then investment in higher service levels may be wasted, since service is a deciding factor for customers only in extreme situations.提高服务不是总有效果


This truth was not apparent to managers of one regional bank, which failed to improve its competitive position despite its investment in reducing the time a customer had to wait for a teller. The bank managers did not recognize the level of customer inertia in the consumer banking industry that arises from the inconvenience of switching banks. Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy. The only merit of the improvement was that it could easily be described to customers.

油闹家

顶

油闹家

求战友们不要放弃我

油闹家

我来顶自己