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Passage 58 (58/63)In an attempt to improve the overall performance ofclerical workers, many companies have introduced computerized performancemonitoring and control systems (CPMCS) that record and report a worker’scomputer-driven activities. 为了提高clerical的表现,公司引进了CPMCS来记录员工的表现 However, at least one study has shown that such monitoring maynot be having the desired effect. 然而,不止一项研究表明这样的监控方法不能达到想要的效果(即不能提高员工的效率) In the study, researchers asked monitored clerical workers andtheir supervisors how assessments of productivity affected supervisors’ ratingsof workers’ performance. 在一项研究中研究者问被监控的员工和他们的监督者产量的分配时如何影响监督者对员工表现的评定的, In contrast to unmonitored workers doing the same work, who withoutexception identified the most important element in their jobs as customerservice, the monitored workers and their supervisors all responded thatproductivity was the critical factor in assigning ratings. 与那些做同样工作而未被监督的员工不同,那些被监督的员工和他们的监督者都说产量是影响评定的最重要的因素。 This finding suggested that there should have been astrong correlation between a monitored worker’s productivity and the overallrating the worker received. 这个研究结果表明在被监督的员工的产量与他将获得的分数之间有很大的联系1C However, measures of the relationship betweenoverall rating and individual elements of performance clearly supported the conclusion that supervisors gave considerable weight to criteria suchas attendance, accuracy, and indications of customer satisfaction. 然而,获得总分与每个人的表现之间的关系的计算清楚的支持了这个结论,即监督者特别重视到班率,精确度和顾客的满意程度这些标准。 It is possible that productivity may be a “hygiene factor,” thatis, if it is too low, it will hurt the overall rating. 产量可能是一个“卫生因素”,即如果产量太低,就会影响整个评定。 But the evidence suggests that beyond the point at which productivitybecomes “good enough,” higher productivity per se is unlikely to improve arating. 但是证据表明,超过一点,即在这一点上产量就能达到足够好的标准了。超过了这一点,即使再高的产量也不会提高分数。 这篇文章的逻辑意思是公司想通过评定的方法来提高员工的效率,即产量。但是在评定中有很多不同的标准,产量并不是被作为唯一的标准,产量只要达到某个要求的点即可,就能获得分数,再高的产量都没用。因此这种方法不好,不能提高员工的产量。
4. Accordingto the passage, a “hygiene factor” (lines 2223) is an aspect of a worker’sperformance that (A) has no effect on the rating of a worker’sperformance错
(B) is so basic toperformance that it is assumed to be adequate for all workers (C) is given less importance than it deserves in rating aworker’s performance??? (D) is not likely to affect a worker’s rating unless it is judged to beinadequate(D) (E) is importantprimarily because of the effect it has on a worker’s rating 第四题我很郁闷C选项,虽然我认可D选项有道理,可是我看不出C项有错。 根据我理解的,文章是在说公司设了这么一个评定标准目的就是在于提高产量。而监督者们并没有给予产量足够的重视(只要达到要求的那个点即可,不再要求更高的产量了),而是更加倾向于一些其他的评定因素。 如果这样理解不就是C选项所表达的在评定员工表现上产量被给了较少的重视,而它应该获得很多的重视。 请指点。 |
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