AA: Avia Airline last year做了一个survey, 一共1000人,其中9个人对baggage-handling有complaint, 于是说因为只有大概1%的人有抱怨this review is not important for the company's goal to maintain or increase passengers. (意思是这样) 楼主的思路是:Survey 还是很重要的,但是这个survey不好,因为Survey 调查的人数太少,不具有representativeness, 没有说明调查方法,是不是一些unhappy的人都懒得抱怨 最后就是说survey如果能避免以上错误,并加强内容的质量就更好了
AI:employees have the right to design their working environment to increase the productivity, companies should allow them to do so. (也是大概意思) 楼主的思路是:诚然好的工作环境可以让员工更happy,进而提高productivity,比如说google,但是并不代表所有的行业所有的公司都会benefit from this,一些比如说hospital, accounting and consulting firms就不行