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110. Correctly measuring the productivity of service workers is complex. Consider, for example, postal workers: they are often said to be more productive if more letters are delivered per postal worker. But is this really true? What if more letters are lost or delayed per worker at the same time that more are delivered? The objection implied above to the productivity measure described is based on doubts about the truth of which of the following statements? (A) Postal workers are representative of service workers in general. (B) The delivery of letters is the primary activity of the postal service. (C) Productivity should be ascribed to categories of workers, not to individuals. (D) The quality of services rendered can appropriately be ignored in computing productivity. (E) The number of letters delivered is relevant to measuring the productivity of postal workers.
Situation In considering how best to measure productivity, the assumption is madethat the more letters postal workers deliver, the more productive they are. Thisassumption is then challenged: What if the number of delayed and lost letters increasesproportionately with the number of letters delivered? Reasoning Which statement would NOT be accepted by those objecting to themeasure? The point of the objection is that the number of letters delivered is, by itself, aninadequate measure of postal workers' productivity. The challenge introduces theissue of the quality of the work being performed by suggesting that the number of misdirected lettersshould also be taken into account. The challenge is based on rejecting the idea thatquality can be ignored when measuring productivity. A The argument uses postalworkers as an example; the challenge does not question the fairness of the example. B Letter delivery is assumedto be the primary activity of postal workers because their productivity is measured on that basis; the challenge does notreject this point. C The argument does discuss acategory of workers, postal workers, rather than individuals; the challenge does not reject this point. D Correct. This statementproperly identifies the point that is the basis of the challenge to the measure; the objection does NOT accept the position that quality can beignored in evaluating productivity. E There is no doubt thatcounting letters delivered is part of measuring productivity; the challenge is to its being the only measure. The correct answer is D.
这个题目是问flaw吗?
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