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53. “The term ‘user-friendly’ is usually applied to the trouble-free way that computer software moves people from screen to screen, function to function. However, the term can also refer to a government office, a library, public transportation, or anything designed to provide information or services in an easy, friendly way. Just as all societies have many striking examples of user-friendly services, so do they abound in examples of user-unfriendly systems.”

Identify a system or service that you have found to be either “user-friendly” or “user-unfriendly.” Discuss, from the user’s perspective, in what way the system either is or is not easy to use and explain the consequences or effect of such a system