这句话,我怎么也转不过弯来,恕我愚钝啊。 是这样的: Nor did they analyze their service improvement to determine whether it would attract new customers by producing a new standard of service that would excite customers or by proving difficult for competitors to copy.
they did not analyze their service improvement {to determine [whether it would attract new customers (by producing a new standard of service that would excite customers) or (by proving difficult for competitors to copy)]}.