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18版的吗?不知道是不是这一题啊
According to the passage, Tucci and Talaga found that service guarantees, when offered by lower-priced restaurants, can have which of the following effects?
A Customers’ developing unreasonably high expectations regarding service
B Customers’ avoiding such restaurants because they fear that the service guarantee may not be fully honored
C Customers’ interpreting the service guarantee as a sign that management is not confident about the quality of its service
D A restaurant’s becoming concerned that its service will not be assiduous enough to satisfy customers
E A restaurant’s becoming concerned that customers will be more emboldened to question the quality of the service they receive
定位至文章 For lower-priced restaurants, where one expects less assiduous service, Tucci and Talaga found that a guarantee could actually have a negative effect: a potential customer might think that a restaurant offering a guarantee is worried about its service
(下次可以把题目贴上来昂 这样在论坛里也好搜到 更多人看到) |
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