[求助]og 36-226

This question asks you to infer, from information in the passage, what managers of the regional

bank failed to consider concerning the service improvement mentioned in line 19. The best answer

is D.

Lines 19-22 state that the bank managers did not “analyze” whether their investments in

service “would attract new customers by…providing difficult for competitors to copy.” From this

statement it can be inferred that the bank managers failed to consider whether or not the service

improvement could be imitated by competing banks.

Choices A, B, and C each raise an issue that could conceivably have been overlooked by the managers of the regional bank. However, the passage failed to consider any of these issues.

Choice E mistakenly presumes that prior to the service improvement referred to in line 19, the service of the regional bank was inferior to that of competitors, whereas lines 7-16 suggest the bank’s service was on a par with that of its competitors.

建议RING-CHENG仔细阅读OG的解释，说的比较清楚啊。

原文并没有说银行经理一定未能充分考虑到是否可以就顾客的经历进行可以衡量的改变，所以B中所说其实是不一定的：made a measurable change in the experiences of customers in the bank’s offices，