个位数惨案开新贴：可以reevaluate听力 调查结果已经出来，惨败

量小非君子

－以下为11月30日12：55更新：

今天早上5：22收到ETS的邮件：

Thank you for contacting the TOEFL Program

Dear 我的名字,

Regarding your inquiry:

We have forwarded your inquiry to the test taker advocacy for a
response. They are going to respond you in 24 hours.

大家收到CASE ID后不要守株待兔，要每天发邮件去催才行，并且催促也要有技巧，不然ETS根本不理你。我是发这样的邮件催的（发这样的邮件确实会导致人品有点下降）： 

    Dear Sir or Madam:
  
  I think your representative must give me a response today, because
the university I want to study in asked me to supply the revised score
to them before Nov 30th this year, or my conditional offer will be
canceled.
  
  If I can't recieve my revised score today, I will kill myself（字体加大加粗加黑）. Please
deal with my case (my case number is 4296058) now.

Thanks and regards.

ETS硬逼我做有损人品的事也没办法，除了I will kill myself有点夸张外，我所说的都是实情。大家可以参考一下，最好今天发一个这样有震撼力的邮件过去，说不定今天晚上就可以收到调查结果了，不然马上到周末了，不知道要等到什么猴年马月才会处理自己的CASE。

以下为原贴：

在 “听力或阅读得个位数的 gters 赶快向ETS complain啊，可以立案复查”一贴中

贴子地址：http://forum.chasedream.com/dispbbs.asp?boardID=19&ID=289584&page=1

 我谈到了ETS在我发了complain邮件后为我立了案（即给了CASE ID），并说会处理。

我刚得知有一个难友在ETS立案调查后收到了调查结果，内容如下：

DearXXX:

We have received your email regarding the iBT TOEFL exam you had taken on September 14, 2007. There are numerous versions of the TOEFL exam with many levels of difficulty. However, due to the nature of your inquiry, two ETS specialists carefully reviewed the Listening section of your exam. There were no technical issues with your exam. The scoring was reevaluated and the score for the Listening section is correct. If you have any further questions, please contact us. TOEFL Services TRACKING NUMBER: A00006171361-00023937170  

这位难友的听力有十几分，所以我怀疑是不是他真的运气背，该做对的都不小心错了。而且ETS就给一个简单调查结果，难以服众，可能还是因为发邮件complain要求他们调查的人太少，没有引起他们重视。  

我又发了个邮件过去，内容主要是：如果他们打算发一个与那位难友收到的回信类似的邮件给我，让为我的分数正常的话，请他们务必给出下列信息：我错了多少个题，哪些题答错了，我是否有哪些题没答，如果有的话有多少个，是哪些？

不给出这些信息我有理由怀疑ETS根本没有批改客观部分就胡乱给了个分数，而且接到投诉后又不调查却谎称经过调查发现你的分数正常，就是这么一点。最后再威胁一下，如果不给出这些 specific details 就上法院起诉他们。（这可不是危言耸听，确实有很多难友联合请了一个律师准备起诉ETS）。

 大家觉得怎么样？

以下为11月25日 0：52更新：

这几天，很多难友都发了邮件给ETS，但是大部分都没能在发第一封邮件后就获得立案（得到CASE ID，我认为是没有开门见山明确表明发邮件是来投诉（complain)的，导致ETS误解了我们的意思，回的信要么说只能口语和写作才能复议，要么说要我们找NEEA等等答非所问的东西。这是因为ETS没有把这些邮件当成complain来对待，当然也就不会立案调查了。后来我们只好又发邮件去说我们是来投诉的，不是来咨询的，别让我们再找NEEA，因为NEEA要我们来找你们，别把责任推来推去。这样才立了案，但一来一回浪费了不少时间和精力。与此同时已经有难友在立案调查后收到了关于调查结果的回信，ETS说他们派了两个专家重新对他的听力部分进行了评分，发现原来的成绩是正常的，没有错误。为了防止ETS也这样搪塞我们，是不是可以在投诉信上要求他们提供评分的细节，即到底错了多少题，题号分别是什么等。

为了方便大家，我写了个投诉信样板，写得不好，仅供大家参考。希望大家能吸取前人的教训，把投诉信写好，免得再浪费更多的时间和精力。
 Dear sir or madam:  
 In this mail, I want to complain for what have happened to me and many other test taters from mainland China . I have made call to NEEA, but they said we must contact you directly.  

  As far as I know, there are many test takers who got an unbelievable low listening score though they think they did very well in the listening section . So we think there is something wrong with the test system. 

Please check my score for the listening part to find out the problem of the score system.
Please make sure that you have noticed that what I want you to check is the listening section, not the speaking and writing sections.

Moreover one of my friends who had complained for the same problem  got a responce from you after he got a CASE ID .
Below is the reply to him from ETS:

Dear XXX:
We have received your email regarding the iBT TOEFL exam you had taken on September 14, 2007.  There are numerous versions of the TOEFL exam with many levels of difficulty. However, due to the

nature of your inquiry, two ETS specialists carefully reviewed the Listening section of your exam. There were no technical issues with your exam. The scoring was reevaluated and the score for the Listening section is correct. If you have any further questions, please contact us. TOEFL Services TRACKING NUMBER: A00006171361-00023937170.
 
If you will give a same response to me, I don't think it's enough and convinced. So, please give me specific details of the scoring for the listening section: how many questions that I gave wrong answers to, and please give me the sequence numbers of the questions ; Did I leave some questions and did not give answers to them, if any, please give the sequence numbers of these questions to me ( I am sure that I have answered all the questions).

I think, as a examinee, I have the right to know the details of this problem. If you said that the scoring was reevaluated and the score for the Listening section is correct without giving me the details I want, I will consider indicting ETS with  many test takers who face the same situation and  have the same claim as me in the court if we can't get content results.

[此贴子已经被作者于2007-12-28 21:08:16编辑过]

chang1862

LZ辛苦了，为了个位数考生的幸福！强烈支持一下吧，虽然我也是个位数，但是不清楚是不是真的就是因为水平差考试那天发挥的不好。。。

doudoulovely

楼主 加油 公道自在人心

redall

我觉得能查到判分系统是否收齐了你听力部分提交的答案就可以了。ets不可能告诉你做对了几题，做错了几题的，你可以去看下考前签的协议，里面应该有相关的条文约定的。

量小非君子

感谢楼上几位，大家一起努力啊！我先去查一下协议

wzq19810930

5分啊,郁闷呢

xdw1986

我记得考前签的协议只有保密的内容

xiaohailong

支持阿!!

量小非君子

汇报最新进展

昨天发了第三封邮件给ETS，主要是要他们快点处理。昨晚11点多收到第三个回信要我给点时间他们处理。今天又发了第四个邮件给ETS：
贴出来给大家参考：
Dear Sir or Madam:
Thank you for your reply.
 
I appreciate what you have done for me. However, one of my friend who had the same problem with me got a responce from you after he got a CASE ID .
Below is the reply to him from ETS:
Dear XXX:
We have received your email regarding the iBT TOEFL exam you had taken on
September 14, 2007.  There are numerous versions of the TOEFL exam with many levels of difficulty. However, due to the nature of your inquiry, two ETS specialists carefully reviewed the Listening section of your exam. There were no technical issues with your exam. The scoring was reevaluated and the score for the Listening section is correct. If you have any further questions, please contact us. TOEFL Services TRACKING NUMBER: A00006171361-00023937170.
 
 
If you will give a same response to me, I don't think it's enough and convinced. So, please give me specific details of the scoring for the listening section: how many questions that I gave wrong answers to, and please give me the sequence numbers of the questions ; Did I leave some questions and did not give answers to them, if any, please give the sequence numbers of these questions to me ( I am sure that I have answered all the questions).
I think, as a examinee, I have the right to know the details of this problem. If you said that the scoring was reevaluated and the score for the Listening section is correct without giving me the details I want, I will consider indicting ETS with  many test takers who face the same situation and  have the same claim as me in the court if we can't get content results.

xiaohailong

这是对我第二封邮件的回复,它是让我复议吗?请高手指点

Thank you for contacting the TOEFL Program.

Dear/////,

Regarding your inquiry


After receiving your TOEFL scores, you can request that your TOEFL answer sheet or TWE essay be rescored up to three months after your test date. You may make one rescore request per test administration. The request is made using the TOEFL®/TWE® Rescoring Request Form (PDF), which provides submission instructions.
The Paper-Based TOEFL/TWE Rescoring Request form can be downloaded from the TOEFL website at: http://ets.org/Media/Tests/TOEFL/pdf/07_08_toefl_pbt_tse_rescoring_request_form.pdf