TWE131,再次麻烦各位审阅

天上人间

131. When people need to complain about a product or poor service, some prefer to complain in writing and others prefer to complain in person. Which way do you prefer? Use specific reasons and examples to support answer.

When it comes to an issues that how people complain about a product or poor service, depending on personal experience, some people prefer to complain in writing, but others, in contrast, deem that it is a good way to complain in person, and that is also my point. Among countless factors which influence the choice, I will explore three reasons as follows.

To begin with, the main reason why I like to stop by is that we can make our point more clearly. For example, if we are in another country and do not speak the language very well, the best way is by person because we are able to point out the problem by body language that is easy to make people understand us. Take the case for myself that I am not a good writer so I am afraid that I cannot indicate the problem clearly in writing. I usually bring the product with me and go to the department that I may talk to. The reason for doing this is that I am able to show that what the matter with the product is.

Furthermore, an essential factor why I advocated claiming in person is that we can get help right away. If we complain a product or poor service in writing, it takes us times to wait for the correspondence and sometimes the department which receives the letter spend times finding out who is supposed to take responsibility or just put the letter aside. Finally, we do not get any answer. However, we complain in person so that the manager must meet us and deal with the problem immediately. Even though we may not get the answer, we know they realize the problem and make it up in progress.

In addition, when complaining in person, we can have a chance to choose another product to replace the old one. If the product is just a little defect, we would probably exchange it at once. However, if people complain in writing, the process is usually complicated. First, the department may figure out what the problem is, and then contact with the client to make sure what they can do to solve the problem. When they draw a conclusion, the product which the client want to exchange may be sold out.

From what I have discussed above, we can safely come to a conclusion that complaining about a product in person is more efficient than that in writing.

pengstone

以下是引用天上人间在2005-1-18 15:45:00的发言：

When it comes to an issues that how people complain about a product or poor service, depending on personal experience, some people prefer to complain in writing, but others, in contrast, deem that it is a good way to complain in person, and that is also my point（你的观点最好用一个独立的句子表达）. Among countless factors which influence the choice, I will explore three reasons as follows.

To begin with, the main reason why I like to stop by （这个表达有点怪怪的，俺很少见过，如果真有，就当俺没说过。）is that we can make our point more clearly (by face-to-face). For example, if we are in another country and do not speak the language very well, the best way is by person because we are able to point out the problem by body language that is easy to make people understand us(这个例子有点偏，不具有普遍性。). Take the case for myself that I am not a good writer so I am afraid that I cannot indicate the problem clearly in writing. I usually bring the product with me and go to the department that I may talk to. The reason for doing this is that I am able to show that what the matter with the product is.

Furthermore, an essential factor why I advocated claiming in person is that we can get help right away（by complaining in person, we can get help more quickly）. If we complain a product or poor service in writing, it takes us times to wait for the correspondence and sometimes the department which receives the letter spend times finding out who is supposed to take responsibility or just put the letter aside. Finally(Often enough), we do not get any answer. However, (if)we complain in person so that the manager must meet us and deal with the problem immediately. Even though we may not get the answer, we know they realize the problem and make it up in progress.

In addition, when complaining in person, we can have a chance to choose another product to replace the old one. If the product is just a little defect, we would probably exchange it at once. However, if people complain in writing, the process is usually complicated. First, the department may figure out what the problem is, and then contact with the client to make sure what they can do to solve the problem. When they draw a conclusion, the product which the client want to exchange may be sold out.这个理由与上一个有重复，建议改成admittedly之类的补充论述。

From what I have discussed above, we can safely come to a conclusion that complaining about a product in person is more efficient than that in writing.