天啊。。今天看到了那个userfriendly的issue，我完全崩溃了，求提纲。。。

雪梦儿

“The term ‘user friendly’ is usually applied to the trouble-free way that computer software moves people from screen
to screen, function to function. However, the term can also refer to a government office, a library, public
transportation, or anything designed to provide information or services in an easy, friendly way. Just as all societies
have many striking examples of user-friendly services, so do they abound in examples of user-unfriendly systems.”
Identify a system or service that you have found to be either “user-friendly” or “user-unfriendly.” Discuss, from the
user’s perspective, in what way the system either is or is not easy to use and explain the consequences or effect of
such a system.

哪怕是给我几个可以写的题材也可以。。。不一定要提纲。。。谢谢各位NN了。。。

雪梦儿

各位NN救救命吧。。。

子同

这是我在网上找到的范文。。你看看吧。
其实我刚看到这个题目的时候也挺崩溃的。。。

If one focuses on systems such as financial services and telecommunications, where emerging technologies have the greatest impact, one sees increasing user-friendliness. However, in other systems—public and private alike—inefficiencies, roadblocks, and other “unfriendly” features still abound. One such example is the U.S. health-care delivery system.
To a large extent, the user-unfriendly nature of health-care delivery stems from its close tie to the insurance industry. Service providers and suppliers inflate prices, knowing that insurance companies can well afford to pay by passing on inflated costs to the insured. Hospital patients are often discharged prematurely merely because insurance fails to cover in-patient care beyond a certain amount or duration. In the extreme, patients are sometimes falsely informed that they are well or cured, just so that the facility can make room for insured patients. Insurance providers reject claims and coverage intentionally and in bad faith when the insured has suffered or is statistically likely to suffer from a terminal or other long-term—and costly—illness. Insurance companies also impose extreme coverage exceptions for pre-existing conditions. Both tactics are designed, of course, to maximize insurance company profits at the expense of the system’s user. Finally, new medical technologies that provide more effective diagnosis and treatment are often accessible only to the select few who can afford the most comprehensive insurance coverage.
The consequences of these user-unfriendly features can be grave indeed for the individual, since this system relates directly to a person’s physical wellbeing and very life. For example, when a claim or coverage is wrongfully denied, lacking financial resources to enforce their rights, an individual customer has little practical recourse. The end result is to render health care inaccessible to the very individuals who need it most. These user-unfriendly features can be deleterious on a societal scale as well. An unhealthy populace is an unproductive one. Also, increased health-care costs place an undue burden on bread-winning adults who feel the squeeze of caring for aging parents and for children. Finally, these features foster a pervasive distrust of government, big business, and bureaucracy.
In sum, today’s “point-and-click” paradigm inaccurately portrays the actual functionality of many systems, including our health-care delivery system, which is well-entrenched in self-interest and insensitivity to the needs of its users.

加油啊。