Thanks for your message and patience. I apologize for the inconvenience you experienced.
The online application form has been updated. Before logging into your application, please make sure you are clearing your cache so your computer loads a new page instead of a stored page or file.
In Internet Explorer 5.0 and higher, follow these steps to clear the cache:
Log out of the application using the logout function instead of closing the browser Close all browser windows Open a new browser window Go to the Tools menu, then select Internet Options Select the General tab Select Delete Files (underneath the Temporary Internet Files heading) Select OK Close all programs and reboot your computer Again, thank you for contacting Technical Support.  lease do not hesitate to inform us if you need additional assistance with this incident.