- UID
- 918879
- 在线时间
- 小时
- 注册时间
- 2013-8-3
- 最后登录
- 1970-1-1
- 主题
- 帖子
- 性别
- 保密
|
沙发

楼主 |
发表于 2014-10-23 10:59:30
|
只看该作者
Part II: Speed
Respect is not enough
by David Livermore | 20 Oct 2014
[Warm Up]
Almost every time I speak on cultural intelligence, someone asks, “Isn’t this basically a matter of respect? If we would learn to respect each other as fellow human beings, most of our intercultural conflicts would go away.”
Yes and no. I’m happy to agree on “respect” as the driving motivation for cultural intelligence. But respect on its own is not enough.
The trouble is, we can’t always see intent through behavior. You might intend to be respectful when you speak to me in a very blunt way, thinking, “I respect you enough to tell it to you like it is”. But if I come from a culture that says respect is best conveyed by saving face and speaking more indirectly, what you intend as respectful may actually come off as rude.
[131 words]
[Time 2]
Respect is a noble motivation for cultural intelligence. But the way we demonstrate respect is culturally conditioned. Let’s explore a few examples:
A deli in Iowa vs a deli in New York
You walk into a deli in New York and you’re greeted with, “Next? What do you want?”. This is the kind of greeting that causes many outsiders to view New Yorkers as rude. But the unspoken principle in a New York deli is to respect customers’ time by getting them in and out as quickly as possible.
But if you walk into a deli in a small town in Iowa and you’re greeted with, “Good afternoon. How you doin’ today?” followed by some friendly chit chat, some customers will view that as welcoming and others will perceive it as rude, inauthentic and as a disregard for their time.
Royal treatment vs being ‘green’
Last week I talked with an event planner who was organizing a formal dinner in the United Arab Emirates to raise awareness and funds for environmental responsibility. The event is hosted by one of the royal families. In reviewing the details of the dinner, the Sheik wanted to ensure that there would be extravagant, large bouquets of flowers on each table.
The event planner told the Sheik, “But Sir. It would not send a good message to have a ‘green’ event that includes huge bouquets that will simply be tossed away.” The Sheik was incredibly anxious about the disrespect it would communicate to his guests if the dinner lacked this kind of extravagance and attention to detail. But the organizer convinced him to give guests a potted bamboo plant they could take home with them and nurture.
[282 words]
[Time 3]
Respecting a Professor
Or what if you’re a student and your professor comes from a high power distance orientation? Respecting her might mean greeting her by her formal title, standing when she enters the room, and not eating in class. Whereas respect for a professor coming from a low power distance culture would be better demonstrated by coming to class prepared, being on time, offering input, and perhaps reducing the level of formality used in addressing the professor. Respect is conferred and received differently based upon the value orientations of the student and professor.
I applaud any effort to elevate the importance of respect for one another. Respect rests in your intentions and that’s a critical part of cultural intelligence. In fact, CQ Drive - your interest and motivation to adapt to different cultures - is the first of the four CQ capabilities. But respect alone is not enough.
• Customer service reps need the skills to accurately interpret an interaction and respond effectively and respectfully.
• Negotiators need culturally intelligent strategies to build trust and close deals across cultures.
• Organizations need global standards that are applied universally while allowing flexibility for how regions enact standards like responsibility, innovation, and integrity.
These are the kinds of skills that leaders and teams in organizations operating around the world need to develop.
Cultural intelligence has to be driven by respect or it’s simply a tool to manipulate others. But it’s overly simplistic to think what your default social skills and what you intend to be respectful will be enough. The greater the cultural distance, the more likely your respect won’t be interpreted as respect. But as we consciously develop the skills to read a situation, take the perspective of others, and behave with cultural intelligence, we’ll make great strides in being both respectful and effective in our increasingly diverse, globalized world.
[307 words]
Source: Management Issues
http://www.management-issues.com/opinion/6975/respect-is-not-enough/
How to Find The Right People
OCTOBER 20, 2014
[Time 4]
I’ve hired thousands of people in my career and I can tell you there are really only two kinds of people at work, and learning to separate them can save you a lot of time. There are expanders and there are containers, and rarely is one person both.
Expanders thrive on change and need to see how far they can go. They’re happiest pushing the envelope, making new friends and taking lots of risks. Containers are exactly the opposite. They naturally like to keep things in order, build good systems and stay on top of all the details. They can clearly see the logic in any situation and they don’t live well in chaos. Expanders like to spend their money long before they have it, but containers always lock their money up and are adept at keeping you from losing yours.
The day my future business partner walked in to interview for a sales position at The Corcoran Group, I had five empty desks to fill but no intention of letting her have one. Esther explained she was an executive secretary, and judging by her beige double-knit suit and low-heeled shoes, I believed her. Everything Esther told me about herself was opposite to what I had learned would make a good salesperson. I ended the interview politely with my usual ‘one, two, don’t call me, I’ll call you,’ handing her my card. When she tipped her little black purse forward to put it away, I was shocked to see that it was set up like a miniature file cabinet inside, with little colored tabs and even labels! I knew that moment I had met my new business partner and hired Esther Kaplan on the spot, figuring that anyone who could keep her purse looking like that could probably keep my business in perfect order too.
[305 words]
[The Rest]
Esther proved herself the consummate container, good at everything I wasn’t good at. Esther hired our support staff, vetted suppliers, and ran our legal, technology, and accounting departments. She managed cash flow and wrestled larger and larger credit lines from our lenders as we grew. Esther handled all her responsibilities twice as well as I could have done, and she thrived on it. That left me all the time in the world to do what expanders do well – recruiting, schmoozing, marketing, advertising, and promoting and growing our business. We were a team of opposite talents that couldn’t be beat and together we built the biggest residential brokerage firm in New York City. Learning to hire the right person for the job is essential to building any business, and using the expander and container in the roles they naturally do well is the key.
[143 words]
Source: Entrepreneur
http://www.entrepreneur.com/article/238621
The Three Trends Testing The Workforce of The Future
[Time 5]
Technology, technology, technology
If there’s one thing that characterizes the future of work, it’s freedom. The freedom to work however you want, whenever you want and wherever you want, regardless of organizational, technological or geographical boundaries.
Equipped with the personal technology needed to make this future possible, the modern worker is already primed to change the way their companies get things done. The trouble is, companies haven’t managed to evolve their own technology stacks as quickly.
It’s a troubling paradox that’s left corporate IT scrambling to get out of its own way. If companies are ever going to embrace the workforce of the future, they’re going to have to learn to work the way their people want to. That means preparing themselves for three major trends:
1. The BYOD Blitzkrieg
To the modern employee, freedom means the ability to bring whatever tablet or smartphone they’re using at home to work — and then seamlessly working from it. It isn’t some superficial insistence on using the technology they’re comfortable with — it’s a way of integrating their work into the broader context of their personal lives so they can do more.
Mobile technology is also changing the way people look for employment. Craig Safir, director of cloud and converged markets at Sprint, suggests that potential employees are evaluating companies based on their BYOD policies. “People are looking to use not only the devices they have, but also the applications that work best for them. That’s really powerful and there needs to be an approach to embrace and enhance that BYOD solution.”
IT’s challenge is to lift the constraints that draw a technological line between the office building and everywhere else. In doing so, IT also has to secure the networks, the data and the devices to give the organization the same level of protection it’s used to.
It may not be easy, but it’s vital.
[312 words]
[Time 6]
2. The rise of the freelance economy
Companies are finding it increasingly useful to leverage the skills and expertise of part-time professionals who are working in increasingly flexible ways. The value they bring far outweighs the marginal cost to the company.
But freelancers bring with them a host of new risks and challenges for IT to deal with. If one person is working for five different companies — some of which will almost certainly be competitors — should he be allowed to leave the building with access to classified information on his devices?
Safir suggests the onus should be on the network provider to support the right level of security for all different levels of access required.
3. Working together, further apart
The workforce of the future collaborates regardless of time zone and geography. The workforce of today struggles to book a meeting room for next week. The difference between the two challenges the momentum and cadence of the organization.
If the aim of businesses is to align the productivity of different people, on different devices, in different places, from different teams, then cloud-based collaboration is vital to the efficacy of IT’s efforts. The quicker IT can deploy these tools and manage the complexity into meaningfully better experiences, the quicker businesses can grow.
IT has never played a more crucial role in the working world. If IT gets this wrong, it risks slowing the entire operation, leaving it lagging behind the competition. But if IT gets it right, it will empower people to have more freedom and flexibility than they’ve ever known.
[260 words]
Source: Wall Street Journal
http://online.wsj.com/ad/article/narratives_sprint_72948.html
|
本帖子中包含更多资源
您需要 登录 才可以下载或查看,没有帐号?立即注册
x
|