If a company is already effectively on a par(=equal) with its competitors because it provides service that avoids a damaging reputation and keeps customers from (10) leaving at an unacceptable rate, then investment in higher
service levels may be wasted, since service is a deciding factor for customers only in extreme situations.
someone can explain this meaning for me????
| 欢迎光临 ChaseDream (https://forum.chasedream.com/) | Powered by Discuz! X3.3 |