Jon Clark’s study of the effect of the modernization of a telephone exchange on exchange maintenance work and workers is a solid contribution to a debate that encompasses two lively issues in the history and socialogy of technology: technological determinism and social constructivism. Clark makes the point that the characteristics of a technology have a Gdecisive influence on job skills and work organization. Put more strongly, technology can be a primary determinant of social and managerial organization. Clark
The constructivists gain acceptance by misrepresenting technological determinism: technological determinists are supposed to believe, for example, that machinery imposes appropriate forms of order on society. The alternative to constructivism, in other words, is to view technology as existing outside society, capable of directly influencing skills and work organization. Clark refutes the extremes of the constructivists by both theoretical and empirical arguments. Theoretically he defines “technology” in terms of relationships between social and technical variables. Attempts to reduce the meaning of technology to cold, hard metal are bound to fail, for machinery is just scrap unless it is organized functionally and supported by appropriate systems of operation and maintenance. At the empirical level Clark
