“When XYZ lays off employees, it pays DelanyPersonnel Firm to offer those employees assistance in creating résumés anddeveloping interviewing skills, if they so desire. Laid-off employees havebenefited greatly from Delany’s services: last year those who used Delany foundjobs much more quickly than did those who did not. Recently, it has been proposedthat we use the less expensive Walsh Personnel Firm in place of Delany. Thiswould be a mistake because eight years ago, when XYZ was using Walsh, only halfof the workers we laid off at that time found jobs within a year. Moreover,Delany is clearly superior, as evidenced by its bigger staff and larger numberof branch offices. After all, last year Delany’s clients took an average of sixmonths to find jobs, whereas Walsh’s clients took nine.\n”+