AA: 9 of 1000 passengers of A Airline complained about the baggage-handling procedures, A Airlines thought the majority of the passengers were satisfied with the procedures. A Airlines 同时认为不需要提高baggage-handling procedures 的服务质量来留住并且增加他们的客户数量。
AI: 学校应该更注重acdamic skills teaching 而不是 ethical and social values 的教育。