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标题: 求问OG18新版第三篇阅读第3题 [打印本页]
作者: artemis720 时间: 2017-10-13 15:50
标题: 求问OG18新版第三篇阅读第3题
In their study of whether offering a guarantee of service quality will encourage customers to visit a particular restaurant, Tucci and Talaga have found that the effect of such guarantees is mixed. For higher-priced restaurants, there is some evidence that offering a guarantee increases the likelihood of customer selection, probably reflecting the greater financial commitment involved in choosing an expensive restaurant. For lower-priced restaurants, where one expects less assiduous service, Tucci and Talaga found that a guarantee could actually have a negative effect: a potential customer might think that a restaurant offering a guarantee is worried about its service. Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality. This is not generally true in the case of skilled activities such as electrical work, where, consequently, a guarantee might have greater customer appeal.
For restaurants generally, the main benefit of a service guarantee probably lies not so much in customer appeal as in managing and motivating staff. Staff members would know what service standards are expected of them and also know that the success of the business relies on their adhering to those standards. Additionally, guarantees provide some basis for defining the skills needed for successful service in areas traditionally regarded as unskilled, such as waiting tables.
According to the passage, Tucci and Talaga found that service guarantees, when offered by lower-priced restaurants, can have which of the following effects?
- ACustomers’ developing unreasonably high expectations regarding service
- BCustomers’ avoiding such restaurants because they fear that the service guarantee may not be fully honored
- CCustomers’ interpreting the service guarantee as a sign that management is not confident about the quality of its service
- DA restaurant’s becoming concerned that its service will not be assiduous enough to satisfy customers
- E A restaurant’s becoming concerned that customers will be more emboldened to question the quality of the service they receive
- 为什么这个题选C, 不懂E错在哪。。。。求解万能考友
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作者: 不能告诉你 时间: 2017-10-21 13:06
定位句是这个：
a potential customer might think that a restaurant offering a guarantee is worried about its service. Moreover, since customers understand a restaurant’s product and know what to anticipate in terms of service, they are empowered to question its quality
重心是a restaurant is worried about its service.customers are empowered to question its quality.
所以Customers’ interpreting the service guarantee as a sign that management is not confident about the quality of its service是对这个句子的改写
你可能对这个句子的理解有点偏差
并不是说 顾客坚持认为不好 而是 顾客认为餐厅认为自己不好 他们是be empowered to question 不是自己去question的
作者: 噜啦啦biu 时间: 2018-1-25 14:03
选E 的话就是想多了 文章并没有提及 饭店会担忧如何如何 通篇说的是消费者如何想
我是第一题搞不清 有没有人懂··
作者: xinmin9812 时间: 2018-1-25 20:30
我也是第一题搞不清
作者: lynn10201119 时间: 2019-10-23 19:40
第一题是primary purpose 那个吗？
A question the results of a study that examined the effect of service-quality guarantees in the restaurant industry 文中没有质疑t的研究结论
B discuss potential advantages and disadvantages of service-quality guarantees in the restaurant industry
最后一段明确说了main benefit 第一段也说这个影响是mixed 所以全篇都在讲guarantee对餐饮的影响
C examine the conventional wisdom regarding the effect of service-quality guarantees in the restaurant industry 没有提到wisdom
D argue that only certain restaurants would benefit from the implementation of service-quality guarantees
不是只有一部分受益于，第二段说的是generally
E consider the impact that service-quality guarantees can have on the service provided by a restaurant 不是对服务的影响，而是消费者会产生的想法对于餐厅的服务。换句话说服务没有变，只是guarantee让消费者有了潜在的看法
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