这两天在狂写作文,贴一篇,请指出不足之处,先谢谢了!!
A8. The following appeared in a memorandum from the marketing department of Reel magazine. “In order to determine the cause of the recent decline in sales of our magazine, we sent a survey to customers who have canceled their subscription during the last nine months. Results indicate that 80 percent of the 450 respondents feel that Reel contains too many ads. In order to retain current customers and win back customers who have canceled their subscriptions, we should reduce the number of ads. This solution will not only improve customer satisfaction but also increase our revenue by boosting magazine sales.”
The conclusion in the argument is that to improve customer satisfaction and to increase the revenue, the magazine should reduce the number of ads. To support the conclusion, the author pointed out that 80 percent of 450 respondents to a survey, which is target at customers who have canceled their subscription during the last nine months, complained that they canceled the subscription because there were too many ads in the magazine. The recommended strategy will not have the desired results if the following questionable assumptions are not made.
First, the line of the reasoning is that the author assumed that the view of the respondents were representative of all the customers who have canceled the subscription. However, this assumption is hasty. If, for example, there were total 500 customers who canceled the subscription, then the 80 percent of the 450 respondents were strong indication that the decline of subscription was caused by too many ads. But if total 5000 customers canceled the subscription and only 450 attributed their cancellation to ads, the view of these respondents’ accounted only a very small ratio and not representative of all the customers and therefore was biased.
Second, the strategy that the magazine should cut ads in order to retain current customers is flawed. The author overlooked the possibility that many of the current customers subscribe the magazine because they had interested in the ads. They might regard these ads in the magazine as business opportunities to find new partner, to learn the industry information, or just to relax themselves by reading the nice printing. Cutting ads will press these readers to cancel their subscription.
And finally, the author’s claim that cutting ads in the magazine will increase the revenue by boosting the sales is not convincing. Common sense tells us that the revenue of a magazine comes primarily from two sources: advertising space sale and customers’ subscription fee. It might be true that some former subscribers would be attracted back by cutting ads in magazine and therefore sales revenue from customers’ subscription would be increased. But if some ads were eliminated from the magazine, then the revenue from sale of advertising space would inevitably decrease. If the loss of decreased revenue from ads were more than the increase of subscription, then cutting ads will not increase the revenue.
In conclusion, the evidence cited by author is not sufficient to conclude that reducing the ads would improve the customer satisfaction, and the revenue as well. To make the argument logically acceptable, more information should be provided to prove that the view of the respondents was representative of all the customers. Furthermore, the author should make the questionable assumption that the revenue from sale of advertising space would not decline by reducing the number of ads in the magazine.
[此贴子已经被作者于2005-7-3 12:08:57编辑过] |